Client Service Consultant

Aon
Johannesburg
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Confidentiality","Teamwork","Interpersonal skills","Analytical problem-solving","Ability to work under pressure"]

Serve as the primary point of contact for an allocated portfolio of clients in Personal Lines, providing policy services in line with Minimum Operating Standards. Manage renewals and cancellations, conduct renewal needs analysis, and deliver professional, accurate advice on cover, terms, and underwriting requirements. Maintain client satisfaction through retention interventions, comparative analyses, and upselling contributions, while ensuring compliant documentation and administrative execution.

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FursaFursa
Aon
Aon
4 hours ago

Client Service Consultant

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Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for an allocated portfolio of clients in Personal Lines, providing policy services in line with Minimum Operating Standards. Manage renewals and cancellations, conduct renewal needs analysis, and deliver professional, accurate advice on cover, terms, and underwriting requirements. Maintain client satisfaction through retention interventions, comparative analyses, and upselling contributions, while ensuring compliant documentation and administrative execution.
Location: Johannesburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage an allocated client base across different Personal Lines products as the primary point of contact.
  • •Handle renewal processes, including renewal notices, reminders, renewal needs analysis discussions, and preparation of renewal instruction forms, quotes, and proposals.
  • •Provide professional, accurate advice on cover, exclusions, terms and conditions, and communicate underwriting requirements; resolve client queries.
  • •Manage cancellations and associated documentation, and maintain age analysis to take action to avoid Professional Indemnity claims.
  • •Support daily client risk and insurance programme operations by producing and checking documentation, prioritizing work autonomously within boundaries, and contributing to retention interventions and comparative analyses.

Key Requirements

  • •A minimum of grade 12 (Matric) or equivalent.
  • •Regulatory examination qualification.
  • •Relevant insurance qualification.
  • •Registration as a representative with the FSCA in terms of the FAIS Act.
  • •A demonstrated ability in a similar or related role.
Education:High School
Skills:ConfidentialityTeamworkInterpersonal skillsAnalytical problem-solvingAbility to work under pressure
Licenses:FSCA representative registration (FAIS Act)
Languages:English
Tech Stack:MS WordExcel

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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