Engineering Manager, AI Models Infrastructure

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Data Science & Machine LearningSkills: ["Leadership","Mentoring","Collaboration","Communication","Problem-solving"]

Lead and directly contribute to the AI Platform infrastructure team at Intercom, building and operating foundations for AI products like Fin. As a hands-on Engineering Manager, you’ll mentor engineers, shape architecture, and drive high-impact roadmaps while remaining technically active in code and architecture.

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FursaFursa
Intercom
Intercom
5 months ago

Engineering Manager, AI Models Infrastructure

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead and directly contribute to the AI Platform infrastructure team at Intercom, building and operating foundations for AI products like Fin. As a hands-on Engineering Manager, you’ll mentor engineers, shape architecture, and drive high-impact roadmaps while remaining technically active in code and architecture.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Lead a high-performing team building the platform and infrastructure that power Intercom’s AI capabilities.
  • •Contribute directly to production code, staying close to the work and building knowledge and context through first-hand experience.
  • •Support teams of ML Scientists and Engineers building AI powered capabilities.
  • •Plan, prioritize, and deliver high-impact roadmaps in partnership with the team’s most senior engineers, balancing delivery, quality, and innovation.
  • •Improve developer-experience across the AI infrastructure stack, ensuring that systems are observable, scalable, and easy to build upon.

Pay and Benefits

Perks:Health Insurance401kPensionEquityLife InsuranceHybrid WorkPaid Leave

Key Requirements

  • •Experience leading engineering teams in an infrastructure or platform team.
  • •Strong prior experience working as an engineer.
  • •Strong technical judgment and the ability to coach senior engineers through complex architectural trade-offs.
  • •Adaptable leadership style suited to a group that will grow quickly and change shape over time.
  • •Curiosity and enthusiasm for AI, with a desire to learn how ML systems are developed and operated in production.
Experience:AISaaSSoftware
Skills:LeadershipMentoringCollaborationCommunicationProblem-solving
Languages:English

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn