Operations Analyst, Lending Operations

PhonePe
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1+ yearsEducation: bachelorsSkills: ["Execution","Relationship building","Influencing","Collaboration","Data analysis","Agility"]

Own day-to-day operations for the lending customer/merchant journey, including onboarding and loan management. Coordinate with Customer Support to resolve escalations, partner with Sales and Collections teams to improve conversion and collections efficiency, and work with internal stakeholders to unblock issues. Monitor the lending funnel and systems performance, execute improvements through stakeholder management, and manage business reporting and ad-hoc analytics. Shift-based rotating schedule required.

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PhonePe
PhonePe
1 week ago

Operations Analyst, Lending Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own day-to-day operations for the lending customer/merchant journey, including onboarding and loan management. Coordinate with Customer Support to resolve escalations, partner with Sales and Collections teams to improve conversion and collections efficiency, and work with internal stakeholders to unblock issues. Monitor the lending funnel and systems performance, execute improvements through stakeholder management, and manage business reporting and ad-hoc analytics. Shift-based rotating schedule required.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Entry level

Key Responsibilities

  • •Develop an understanding of the customer/merchant loan journey, including onboarding and loan management processes.
  • •Coordinate with Customer Support teams and handle escalations to provide prompt resolution.
  • •Support the Sales team with onboarding-related queries to improve conversion and resolve bottlenecks.
  • •Coordinate with Collections, Field Sales, lending partners, and internal stakeholders to resolve issues and improve collections/sales efficiency.
  • •Monitor lending funnel and systems performance, identify improvement opportunities, and manage business reporting and ad-hoc reporting as needed.

Pay and Benefits

Perks:Health InsuranceCritical IllnessDentalLife InsuranceEmployee AssistanceOnsite MedicalMaternity BenefitPaternity BenefitAdoption AssistanceDay-care SupportRelocation BenefitsTransfer SupportTravel AllowanceEmployee PfFlexible Pf

Key Requirements

  • •Bachelor’s degree (B.Tech only) with 1+ years of operations background.
  • •Prior operations experience in digital lending/fintech/NBFC/online banking preferred.
  • •Strong execution skills with working knowledge of Excel/G-sheet.
  • •Ability to thrive building relationships and influencing cross-functional teams using data and first principles thinking.
  • •Ability to work shift basis with rotating shifts/week offs.
Experience:1+ yearsDigital lendingFintechNBFCOnline banking
Education:Bachelor's
Skills:ExecutionRelationship buildingInfluencingCollaborationData analysisAgility
Languages:English
Tech Stack:ExcelG-sheet

Company Brief

PhonePe
PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Bengaluru, India
Founded: 2015
WebsiteLinkedIn