MIU MIU Client Advisor (m/f/d)

Prada Group
Berlin
Workplace: OnsiteFull timeFunction: Consulting & AdvisorySkills: ["Communication","Interpersonal skills","Sales","Negotiation","Customer focus"]

Deliver an exceptional in-store experience for Miu Miu clients in the KaDeWe department store in Berlin. Build and maintain client relationships using an individual approach, CRM, and digital tools, while proactively cross-selling to maximize sales opportunities and achieve individual targets and KPIs. Stay current on fashion trends and competitors, demonstrate strong brand and product knowledge, handle customer complaints with support from the line manager, and maintain shop-floor and visual standards, including security and theft prevention.

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FursaFursa
Prada Group
Prada Group
2 months ago

MIU MIU Client Advisor (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver an exceptional in-store experience for Miu Miu clients in the KaDeWe department store in Berlin. Build and maintain client relationships using an individual approach, CRM, and digital tools, while proactively cross-selling to maximize sales opportunities and achieve individual targets and KPIs. Stay current on fashion trends and competitors, demonstrate strong brand and product knowledge, handle customer complaints with support from the line manager, and maintain shop-floor and visual standards, including security and theft prevention.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Welcome and serve customers with an excellent in-store experience at all times.
  • •Maintain and develop client relationships using an individual approach, leveraging CRM and digital tools.
  • •Proactively cross-sell with all departments to maximize sales opportunities and achieve individual sales targets and KPIs.
  • •Stay up to date on fashion trends and competitors, and demonstrate brand and product knowledge.
  • •Maintain shop floor and visual display standards, comply with operational guidelines and stock procedures, and help prevent product thefts.

Key Requirements

  • •Excellent communication and interpersonal skills to connect with a diverse clientele.
  • •Strong sales and negotiation skills, able to meet and exceed sales targets.
  • •Passion for luxury fashion trends and an understanding of the luxury retail market.
  • •Fluent spoken German and English expected.
  • •Proven brand and product knowledge.
Experience:Luxury retail
Skills:CommunicationInterpersonal skillsSalesNegotiationCustomer focus
Languages:GermanEnglish
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn