Customer Experience Banker-(Berrien Springs, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales acumen","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers, delivering exemplary service while processing transactions accurately and efficiently. Proactively identify customer goals and needs, educate customers on consumer deposit products, and recommend relevant banking products and services. Grow relationships through disciplined sales follow-up, outbound calling, and referrals, and deepen partnerships by educating customers and connecting them to other bank areas. Follow operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Customer Experience Banker-(Berrien Springs, MI)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, delivering exemplary service while processing transactions accurately and efficiently. Proactively identify customer goals and needs, educate customers on consumer deposit products, and recommend relevant banking products and services. Grow relationships through disciplined sales follow-up, outbound calling, and referrals, and deepen partnerships by educating customers and connecting them to other bank areas. Follow operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Process customer transactions accurately and efficiently and balance daily.
  • •Educate customers on consumer deposit products and recommend appropriate banking products and services.
  • •Proactively grow customer relationships via disciplined sales process, new customer follow-up, outbound calling, and referral sourcing.
  • •Adhere to operational, security, risk, and regulatory policies and demonstrate sales, customer service, relationship management, and communication skills.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, OR a Bachelor's Degree.
  • •Ability to provide excellent customer service and resolve customer issues effectively.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Ability to follow operational, security, risk and regulatory policies and procedures.
  • •Cash handling skills and comfort with technology such as mobile services and online banking services.
Experience:1+ years
Education:High School
Skills:Customer serviceSales acumenRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn