Universal Banker

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Provide outstanding branch customer service as the first point of contact, owning customer needs and delivering an exceptional experience. Educate customers on HSBC digital services and raise fraud awareness, while identifying those in vulnerable situations and supporting customers with more complex banking needs. You’ll work within a branch customer service team, build empathetic relationships through excellent communication, and benefit from in-branch training on systems, products, and service standards.

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FursaFursa
HSBC
HSBC
1 day ago

Universal Banker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide outstanding branch customer service as the first point of contact, owning customer needs and delivering an exceptional experience. Educate customers on HSBC digital services and raise fraud awareness, while identifying those in vulnerable situations and supporting customers with more complex banking needs. You’ll work within a branch customer service team, build empathetic relationships through excellent communication, and benefit from in-branch training on systems, products, and service standards.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customers in the branch customer service team and own individual customer needs.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best support approach.
  • •Assist customers with more complex banking needs to ensure they feel supported in their choices.
  • •Deliver an exceptional customer experience by resolving enquiries effectively and building strong customer connections.

Pay and Benefits

Salary: GBP 27,200 annually
Perks:Paid LeavePensionHealth InsuranceLife AssuranceEmployee DiscountsEquity

Key Requirements

  • •Demonstrate excellent communication skills to hold effective conversations, build connections, and show empathy to customers.
  • •Take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
  • •Be resilient in a continuous changing environment.
  • •Have previous customer service experience (helpful but not essential).
  • •Be passionate about going above and beyond for customers and willing to learn HSBC processes through training.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn