Service Operations Support Manager

Eaton
Raleigh
Workplace: HybridFull timeUSD 97,000 - 143,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Accountability","Customer focus","Continuous improvement","Cross-functional collaboration","Workload management"]

Lead day-to-day operations for the UPS Parts team, setting performance goals, coaching team members, and driving accountability and continuous improvement. Own the full parts order lifecycle—from entry and backlog management to fulfillment, invoicing, warranty validation, and shipment coordination—while monitoring accuracy, delivery, and forecasting. Serve as the primary escalation point for complex customer issues, and partner cross-functionally to resolve operational problems and improve customer experience.

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Eaton
Eaton
4 days ago

Service Operations Support Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Lead day-to-day operations for the UPS Parts team, setting performance goals, coaching team members, and driving accountability and continuous improvement. Own the full parts order lifecycle—from entry and backlog management to fulfillment, invoicing, warranty validation, and shipment coordination—while monitoring accuracy, delivery, and forecasting. Serve as the primary escalation point for complex customer issues, and partner cross-functionally to resolve operational problems and improve customer experience.
Location: Raleigh
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and support the day-to-day operations of the UPS Parts team, including coaching and performance goal setting.
  • •Oversee the complete parts order lifecycle, including order entry, backlog management, fulfillment, invoicing, warranty validation, and shipment coordination.
  • •Maintain order accuracy, on-time delivery, forecast integrity, and compliance with customer commitments.
  • •Monitor operational performance, analyze reports, manage IFAR claims, and coordinate contact center queues.
  • •Serve as the primary escalation point for complex customer issues and partner cross-functionally to resolve operational and customer problems.

Pay and Benefits

Salary: USD 97,000 - 143,000 annually
Perks:Health InsuranceRetirement Benefits

Key Requirements

  • •Bachelor’s degree from an accredited institution.
  • •Minimum 5 years of experience in customer service, order management, supply chain, operations, or a related business function.
  • •Must reside within a 50 mile radius of Raleigh, NC (active-duty military applicants exempt).
  • •Experience leading customer service, order management, or operations teams within a manufacturing or service environment.
  • •Experience working with SAP, Salesforce, Power BI, or similar ERP/CRM systems.
Experience:5+ years
Education:Bachelor's
Skills:AccountabilityCustomer focusContinuous improvementCross-functional collaborationWorkload management
Tech Stack:SAPSalesforcePower BIERPCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn