Lockbox Support Specialist Sun, Mon ,Wed &Thurs 7pm-5:30am

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Teamwork","Leadership","Communication","Problem-solving","Organizational skills"]

Direct workflow within the Operations department, monitoring productivity, quality, and adherence to Bancorp policies while ensuring a positive customer experience. Oversee escalated operational and customer service issues, train new hires, and promote teamwork and cross-training. Within the Lockbox processing group, perform Capture Repair, research and resolve questionable items, handle overnight and international items, batch/process credit cards, monitor file transmissions, and resolve data entry questions, applying process-improvement techniques.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Lockbox Support Specialist Sun, Mon ,Wed &Thurs 7pm-5:30am

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Direct workflow within the Operations department, monitoring productivity, quality, and adherence to Bancorp policies while ensuring a positive customer experience. Oversee escalated operational and customer service issues, train new hires, and promote teamwork and cross-training. Within the Lockbox processing group, perform Capture Repair, research and resolve questionable items, handle overnight and international items, batch/process credit cards, monitor file transmissions, and resolve data entry questions, applying process-improvement techniques.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Direct workflow and prioritize tasks while monitoring productivity, quality, and procedures and providing feedback to management.
  • •Oversee and assist in resolving escalated operational and customer service issues.
  • •Oversee training for new hires to ensure understanding of departmental and bank procedures and individual responsibilities.
  • •Perform Lockbox Support functions as needed, including Capture Repair (CPR), researching questionable items, and resolving data entry questions.
  • •Oversee and promote teamwork and cross-training, identify work efficiencies through process improvement, and notify management of potential customer service, procedural, and risk issues.

Key Requirements

  • •High school diploma or equivalent required.
  • •Two (2) years experience in Lockbox or comparable area.
  • •Demonstrated ability to work in a team environment.
  • •Proven leadership skills.
  • •Strong verbal and written communication, problem-solving, and organizational skills. Experience with Microsoft products (Access, Word, Excel, PowerPoint, Outlook) is a plus.
Experience:2+ yearsLockboxBanking operations
Education:High School
Skills:TeamworkLeadershipCommunicationProblem-solvingOrganizational skills
Tech Stack:Microsoft AccessMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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