Technical Support Technician (Hybrid)

Motorola Solutions
Illinois, Utah, New Mexico, Arizona
Workplace: HybridFull timeUSD 90,000 - 110,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Problem solving","Customer engagement","Collaboration","Professionalism","Self-directed work"]

Provide technical implementation and support for public-safety customer environments by configuring complex hardware and software systems and resolving critical issues via phone, email, and web portal. Diagnose and troubleshoot system-level software, networking, and third-party components, identify root causes, and maintain operational availability. Collaborate with internal technical teams and participate in a rotational off-hours on-call schedule.

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Motorola Solutions
Motorola Solutions
1 month ago

Technical Support Technician (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Provide technical implementation and support for public-safety customer environments by configuring complex hardware and software systems and resolving critical issues via phone, email, and web portal. Diagnose and troubleshoot system-level software, networking, and third-party components, identify root causes, and maintain operational availability. Collaborate with internal technical teams and participate in a rotational off-hours on-call schedule.
Location: Illinois, Utah, New Mexico, Arizona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Configure and support complex hardware and software deployments in public-safety customer environments
  • •Resolve critical customer issues received via phone, email, and web portal professionally
  • •Troubleshoot system-level software, networking, and third-party components; prevent recurrences by identifying root causes
  • •Maintain operational availability of local and remote customer implementations
  • •Serve as a rotational on-call technical resource for emergency system restoration
Travel: Low travel

Pay and Benefits

Salary: USD 90,000 - 110,000 annually
Perks:Health InsuranceDentalVision401kPaid HolidaysEquityPaid LeaveParental Leave

Key Requirements

  • •Bachelor's degree or 3+ years of relevant experience
  • •Able to obtain background clearance as required by government customers
  • •Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship not available)
  • •Configure and maintain MS SQL Server and MS Windows Server environments
  • •Troubleshoot complex system issues across software, networking, and third-party components
Experience:3+ yearsPublic safety
Education:Bachelor's
Skills:Problem solvingCustomer engagementCollaborationProfessionalismSelf-directed work
Tech Stack:MS SQL ServerWindows ServerMS Ops ManagerPremierOne Application SuiteF5 Load BalancersFortigate firewallsRelational database query writingSQL Server indexing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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