Operations Manager, Stores (Toronto, ON, CA, M5B 2H1)

Sephora
Toronto
Workplace: OnsiteFull timeCAD 54,800 - 74,000 annuallyFunction: Business OperationsExperience: 2-4 yearsSkills: ["Leadership","Communication","Team management","Customer focus","Problem-solving"]

Lead and optimize the daily operations of a Sephora store in Toronto, overseeing inventory, merchandising, and store processes. Manage a team of Operations Leads and Consultants, ensure adherence to company standards, and collaborate with Client Experience and Beauty Services managers. Drive operational excellence, budget adherence, and staff development to deliver an outstanding customer experience.

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FursaFursa
Sephora
Sephora
3 months ago

Operations Manager, Stores (Toronto, ON, CA, M5B 2H1)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead and optimize the daily operations of a Sephora store in Toronto, overseeing inventory, merchandising, and store processes. Manage a team of Operations Leads and Consultants, ensure adherence to company standards, and collaborate with Client Experience and Beauty Services managers. Drive operational excellence, budget adherence, and staff development to deliver an outstanding customer experience.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead store operations and ensure execution of all store- and operations-focused processes per company standards.
  • •Oversee inventory management including shipping, receiving, cycle counts, and policy adherence within timelines.
  • •Manage merchandising concepts and on-stage visuals in line with company standards; coordinate with cleaning crews where applicable.
  • •Develop and manage store budget strategies and controllable expenses, including staffing and payroll considerations.
  • •Provide performance assessment and development support for the operations team, delivering timely feedback and coaching.

Pay and Benefits

Salary: CAD 54,800 - 74,000 annually
Perks:Health InsuranceRetail DiscountsLearning Budget401k

Key Requirements

  • •Minimum of 2-4 years of management experience in an operations-based role or equivalent internal experience.
  • •Proven ability to lead and develop a high-performing team, coach for improvement, and maintain composure in demanding situations.
  • •Strong budgeting, staffing, and payroll awareness with the ability to manage store-level expenses.
  • •Demonstrated ability to drive operational excellence and ensure adherence to company standards.
  • •Excellent communication and collaboration skills to influence partners at all levels.
Experience:2-4 yearsRetailBeauty
Skills:LeadershipCommunicationTeam managementCustomer focusProblem-solving
Languages:English
Tech Stack:WindowsWordExcel

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn