Service Lead (Costa Mesa, California (US-CA), US)

Burberry
United States
Workplace: OnsiteFull timeUSD 33 - 34 hourlyFunction: Administration & Executive AssistanceSkills: ["Coaching","Leadership","Customer focus","Communication","Performance management"]

Supervise the sales floor to deliver high-value customer experiences and drive sales goal achievement. Coach and motivate associates in real time and after transactions, manage customer flow to ensure no client is unattended, and lead cross-functional collaboration between sales, specialists, stock, and operations. Partner with store management and leaders on Burberry Experience training, performance feedback, and development plans, and resolve escalations as needed.

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Burberry
Burberry
1 day ago

Service Lead (Costa Mesa, California (US-CA), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Supervise the sales floor to deliver high-value customer experiences and drive sales goal achievement. Coach and motivate associates in real time and after transactions, manage customer flow to ensure no client is unattended, and lead cross-functional collaboration between sales, specialists, stock, and operations. Partner with store management and leaders on Burberry Experience training, performance feedback, and development plans, and resolve escalations as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver high-value experiences on the selling floor
  • •Coach associates in the moment and after transactions to drive selling skills, follow-through, and performance improvement
  • •Manage customer flow so clients are served promptly and no one is left unattended
  • •Lead partnership on the selling floor between sales associates, specialists, stock associates, and the operations team
  • •Support store operations including opening/closing tasks and handling post-void transactions and promotional discount authorizations when needed

Pay and Benefits

Salary: USD 33 - 34 hourly

Key Requirements

  • •Advanced knowledge of POS systems
  • •Previous experience using Apple mobile devices and comfort with digital tools
  • •1-2 years previous supervisory or management experience in retail sales
  • •Ability to supervise and motivate sales associates to deliver memorable, high-value customer experiences
  • •Strong understanding of company policies and procedures, consistently enforcing guidelines on operations
Experience:RetailMobile devices
Skills:CoachingLeadershipCustomer focusCommunicationPerformance management
Tech Stack:POSApple mobile devicesDigital tools

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn