Senior Partner Solutions Architect - ITSM/ESM

Atlassian
London, France
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Collaboration","Creative problem-solving","Thought leadership","Communication","Feedback","Learning mindset","Customer-focused problem solving","Tolerance for failure"]

Architect and support ITSM/ESM solutions for Atlassian channel partners across the deal lifecycle—from pre-sales through post-sales—using hands-on, reference-architecture approaches. Lead service management solution acceleration by building collateral like blueprints and reference architecture, developing partner enablement workshops, and partnering with sales, product, and partner teams to drive Jira Service Management practice growth.

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FursaFursa
Atlassian
Atlassian
18 hours ago

Senior Partner Solutions Architect - ITSM/ESM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Architect and support ITSM/ESM solutions for Atlassian channel partners across the deal lifecycle—from pre-sales through post-sales—using hands-on, reference-architecture approaches. Lead service management solution acceleration by building collateral like blueprints and reference architecture, developing partner enablement workshops, and partnering with sales, product, and partner teams to drive Jira Service Management practice growth.
Location: London, France
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop solution acceleration strategy within the Partner Solutions Acceleration team to grow the ITSM partner ecosystem.
  • •Create and expand partners’ ITSM/ESM practices by building collateral such as ESM solutions, blueprints, and reference architecture.
  • •Provide technical expertise and thought leadership to support channel partners through deal cycle stages from sourcing through post-sales.
  • •Partner with channel teams to develop account strategies to drive Jira Service Management in the partner community.
  • •Deliver partner technical enablement workshops, contribute to thought leadership, and represent Atlassian at conferences and partner events.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkHealth InsurancePaid Volunteer

Key Requirements

  • •Experience working with channel partners across pre-sales, consulting, delivery, and post-sales.
  • •ITSM/ESM architect willing to get hands-on and architect complete solutions from reference architecture.
  • •Passion for improving ITSM/ESM with thoughtful questions that inspire partners and customers to explore modern approaches.
  • •Strong problem-solving skills to interpret complex requirements and deliver innovative solutions that improve ways of working.
  • •Fluency or conversational proficiency in English (French proficiency is a plus).
Skills:CollaborationCreative problem-solvingThought leadershipCommunicationFeedbackLearning mindsetCustomer-focused problem solvingTolerance for failure
Languages:EnglishFrench
Tech Stack:Jira Service ManagementIT4ITITIL 4DevOpsAtlassian products

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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