Specialist, Membership Experience (Copenhagen V, DK)

Pandora Group
Denmark
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer-focused","Structured mindset","Organised","Analytical","Stakeholder collaboration"]

Support the implementation and activation of membership experiences across digital, CRM, and retail channels. Translate global membership propositions into customer-facing benefits, journeys, and touchpoints, and help strengthen member engagement, participation, and long-term loyalty. Partner with Content, Activation, Operations, and Commercial teams to integrate membership into campaigns and optimize performance through monitoring and market feedback.

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FursaFursa
Pandora Group
Pandora Group
2 days ago

Specialist, Membership Experience (Copenhagen V, DK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support the implementation and activation of membership experiences across digital, CRM, and retail channels. Translate global membership propositions into customer-facing benefits, journeys, and touchpoints, and help strengthen member engagement, participation, and long-term loyalty. Partner with Content, Activation, Operations, and Commercial teams to integrate membership into campaigns and optimize performance through monitoring and market feedback.
Location: Denmark
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support the implementation of membership experiences across CRM, digital, and retail channels.
  • •Translate membership propositions into customer-facing benefits, journeys, and touchpoints.
  • •Partner with Content and Activation teams to deliver membership campaigns and activations.
  • •Enable markets through frameworks, playbooks, campaign toolkits, and guidelines.
  • •Support activation planning, local execution and optimisation, and monitor performance to identify improvement opportunities.

Key Requirements

  • •At least 3 years of experience within loyalty, CRM, or customer engagement.
  • •Experience supporting membership or loyalty initiatives, including campaigns, benefits, and customer experiences.
  • •Experience translating strategies and propositions into customer-facing activations.
  • •Experience working across omnichannel environments, including CRM, digital, and retail.
  • •Experience enabling markets or regions through guidance, materials, and troubleshooting.
Experience:LoyaltyCRMCustomer engagement
Skills:Customer-focusedStructured mindsetOrganisedAnalyticalStakeholder collaboration
Languages:English

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website