Senior Operations Specialist, Hosting

Airbnb
Gurugram
Workplace: OnsiteFull timeINR 670,000 - 840,000 annuallyFunction: Hospitality & Food ServiceExperience: 3+ yearsSkills: ["Communication","Attention to detail","Self-starter","Proactive mindset","Quality focus"]

Support Airbnb’s Homes supply by reviewing, qualifying, and enriching global supply leads for readiness to list. Resolve complex lead qualification cases, serve as SME/SPOC for assigned supply verticals, and mentor new hires. Drive process improvements and automation through cross-functional collaboration, while analyzing operational data, preparing reports, and leveraging Salesforce to enable consistent, high-quality execution.

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FursaFursa
Airbnb
Airbnb
2 weeks ago

Senior Operations Specialist, Hosting

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Support Airbnb’s Homes supply by reviewing, qualifying, and enriching global supply leads for readiness to list. Resolve complex lead qualification cases, serve as SME/SPOC for assigned supply verticals, and mentor new hires. Drive process improvements and automation through cross-functional collaboration, while analyzing operational data, preparing reports, and leveraging Salesforce to enable consistent, high-quality execution.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Review, qualify, and enrich global supply leads from multiple sources to support supply growth.
  • •Resolve complex lead qualification cases and provide guidance using sound business judgment.
  • •Serve as an SME/SPOC for assigned supply verticals to ensure consistency and quality.
  • •Mentor new hires and support onboarding, training, and knowledge sharing.
  • •Drive process improvements and automation, analyze data, and prepare reports using Salesforce to support decisions.

Pay and Benefits

Salary: INR 670,000 - 840,000 annually

Key Requirements

  • •Bachelor's degree in a relevant field or equivalent practical experience.
  • •3+ years of experience in Operations or a relevant field.
  • •Ability to interpret and apply policies, QA standards, and operational guidelines.
  • •Quick learning ability to absorb training on new tools and processes.
  • •Strong verbal and written communication skills with a commitment to quality, accuracy, and consistency.
Experience:3+ years
Skills:CommunicationAttention to detailSelf-starterProactive mindsetQuality focus
Tech Stack:Salesforce

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn