Client Success Lead

Pave Bank
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Cross-functional collaboration","Communication","Negotiation","Data-driven decision-making","Operational problem-solving"]

Own the operational lifecycle of client relationships, from onboarding through ongoing support and continuous optimization. Drive client adoption of Pave’s banking products while identifying bottlenecks and implementing scalable operational improvements. Partner across Product, Engineering, Compliance, and Risk as the voice of the customer, using client usage and health score data to make proactive decisions, improve retention, and uncover expansion opportunities.

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Pave Bank
Pave Bank
1 month ago

Client Success Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the operational lifecycle of client relationships, from onboarding through ongoing support and continuous optimization. Drive client adoption of Pave’s banking products while identifying bottlenecks and implementing scalable operational improvements. Partner across Product, Engineering, Compliance, and Risk as the voice of the customer, using client usage and health score data to make proactive decisions, improve retention, and uncover expansion opportunities.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage the operational lifecycle of client relationships, ensuring clients successfully implement, operate, and scale Pave’s banking products.
  • •Proactively improve client adoption and operational efficiency, identifying bottlenecks and implementing scalable solutions.
  • •Build trusted relationships with client stakeholders and drive Net Revenue Retention (NRR) through strong engagement and product adoption.
  • •Identify expansion opportunities, including cross-sell and upsell of additional Pave services.
  • •Act as the voice of the customer across Engineering, Operations, Product, Compliance, and Risk to prioritize initiatives and ensure regulatory alignment.

Pay and Benefits

Perks:Equity

Key Requirements

  • •6+ years of progressive experience in Client Success and/or Account Management, managing enterprise or fintech clients in complex operational environments.
  • •Proven experience in Banking, Digital Banking, FinTech, SaaS, or Software sectors.
  • •Hands-on knowledge working within Risk and Compliance frameworks to manage client portfolios safely.
  • •Highly analytical, comfortable using data such as financial projections and client health scores to drive operational results.
  • •Fluent English; Mandarin (or other languages) is a bonus.
Experience:6+ yearsFintechBankingDigital bankingSaaS
Skills:Cross-functional collaborationCommunicationNegotiationData-driven decision-makingOperational problem-solving
Languages:EnglishMandarin

Company Brief

Pave Bank
Pave Bank is a regulated commercial bank built for businesses, offering 24/7 global, multi-asset and multi-currency accounts with programmable banking features. It combines modern product design and developer-friendly automation with traditional banking risk, capital, and regulatory controls.
Industry: Banking
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Tbilisi, Georgia
Founded: 2023
WebsiteLinkedIn