Smartsheet

1 month ago

Sr. Customer Success Manager - Enterprise (West)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior-level customer success role managing large enterprise accounts in a SaaS environment. You’ll onboard enterprise clients, drive adoption and retention, collaborate with Sales, Training and Professional Services, and share feedback with Product. This role is remote (West US) with travel as needed, focusing on delivering value, driving expansion, and maintaining high customer satisfaction and renewal rates.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Onboard enterprise accounts and ensure adoption and ongoing engagement throughout the customer lifecycle.
•Develop and execute a comprehensive engagement and communications strategy to maintain high customer satisfaction.
•Serve as the Smartsheet expert to enable customers to create impact and increase collaboration across their organization and with external parties.
•Conduct periodic customer success reviews, resolve issues with Support, and expand Smartsheet usage across the account.
•Share best practices to maximize customer value and use usage data to drive adoption and satisfaction.

Travel: Low travel

Pay and Benefits

Salary: USD 112,500 - 142,500 annually

Perks:Health Insurance401kRemote WorkParantal LeaveLife InsurancePaid Holidays

Key Requirements

•3+ years of Customer Success or Account Management experience (or equivalent)
•State & Local Government (SLG) experience (preferred)
•Ability to explain technical subjects to non-technical personnel in large enterprises
•Ability to build credibility and trust with customers and internal stakeholders by understanding their requirements
•Willingness to travel based on customer and business need

Experience:3+ yearsSaaSEnterprise softwareGovernment

Education:Bachelor's

Skills:CommunicationRelationship-buildingPresentationProblem-solving

Languages:English

Company Brief

Smartsheet

Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bellevue, United States

Founded: 2005

Website LinkedIn

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Smartsheet

1 month ago

Sr. Customer Success Manager - Enterprise (West)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Onboard enterprise accounts and ensure adoption and ongoing engagement throughout the customer lifecycle.
•Develop and execute a comprehensive engagement and communications strategy to maintain high customer satisfaction.
•Serve as the Smartsheet expert to enable customers to create impact and increase collaboration across their organization and with external parties.
•Conduct periodic customer success reviews, resolve issues with Support, and expand Smartsheet usage across the account.
•Share best practices to maximize customer value and use usage data to drive adoption and satisfaction.

Travel: Low travel

Pay and Benefits

Salary: USD 112,500 - 142,500 annually

Perks:Health Insurance401kRemote WorkParantal LeaveLife InsurancePaid Holidays

Key Requirements

•3+ years of Customer Success or Account Management experience (or equivalent)
•State & Local Government (SLG) experience (preferred)
•Ability to explain technical subjects to non-technical personnel in large enterprises
•Ability to build credibility and trust with customers and internal stakeholders by understanding their requirements
•Willingness to travel based on customer and business need

Experience:3+ yearsSaaSEnterprise softwareGovernment

Education:Bachelor's

Skills:CommunicationRelationship-buildingPresentationProblem-solving

Languages:English

Company Brief

Smartsheet

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bellevue, United States

Founded: 2005

Website LinkedIn