Assistant Reception Manager (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Organization","Guest relations","Issues management"]

Oversee day-to-day front desk operations, supporting smooth guest check-in/check-out and exceptional service. Lead, train, and provide feedback to reception staff while handling guest inquiries, complaints, and requests. Coordinate reservations, room assignments, and room status updates, and manage guest accounts including billing and reconciliations. Ensure reception and public areas meet cleanliness, hygiene, and safety standards, collaborating with housekeeping, maintenance, and concierge to deliver seamless guest experiences.

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FursaFursa
Power International Holding
Power International Holding
1 day ago

Assistant Reception Manager (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Oversee day-to-day front desk operations, supporting smooth guest check-in/check-out and exceptional service. Lead, train, and provide feedback to reception staff while handling guest inquiries, complaints, and requests. Coordinate reservations, room assignments, and room status updates, and manage guest accounts including billing and reconciliations. Ensure reception and public areas meet cleanliness, hygiene, and safety standards, collaborating with housekeeping, maintenance, and concierge to deliver seamless guest experiences.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Reception Manager in overseeing daily front desk and reception operations, ensuring smooth check-in/check-out, guest service, and administrative tasks.
  • •Supervise and support reception staff, providing training, guidance, and feedback to maintain professionalism and guest satisfaction.
  • •Handle guest inquiries, complaints, and requests promptly and courteously, resolving issues to the guest’s satisfaction.
  • •Coordinate room reservations, room assignments, and room status updates to optimize room inventory and revenue opportunities.
  • •Maintain reception area and public space cleanliness and appearance while adhering to hygiene and safety standards.

Key Requirements

  • •Minimum 5 years of working experience, including 3 years relevant experience (2 years GCC experience is a plus).
  • •Supervise and support reception staff with training, guidance, and feedback to maintain high professionalism and guest satisfaction.
  • •Handle guest inquiries, complaints, and requests promptly and courteously, resolving issues to the guest’s satisfaction.
  • •Coordinate reservations, room assignments, and room status updates while optimizing room inventory and revenue opportunities.
  • •Work with hotel management software, reservation systems, and preferred SAP functional/ERP knowledge.
Experience:5+ yearsHospitalityGCC
Education:Bachelor's in Hospitality
Skills:LeadershipCommunicationOrganizationGuest relationsIssues management
Tech Stack:Hotel management softwareReservation systemsERPSAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website