Assistant Manager - Video Conferencing Identification Process FTC for 6 Months

HSBC
Mumbai
Workplace: OnsiteContractFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Customer-centric","Patience","Empathy","Teamwork"]

Handle general customer contacts in a contact-centre environment, completing the VCIP (Video Conferencing Identification Process) journey at first contact where possible. Ensure high-quality service and achievement of KPIs while maintaining quality and compliance, including AML/KYC adherence and customer due diligence. Operate within a WPB environment, support colleagues and customers through HSBC values, complete required training, and manage operational risk, internal controls, and regulator interactions.

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FursaFursa
HSBC
HSBC
6 hours ago

Assistant Manager - Video Conferencing Identification Process FTC for 6 Months

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle general customer contacts in a contact-centre environment, completing the VCIP (Video Conferencing Identification Process) journey at first contact where possible. Ensure high-quality service and achievement of KPIs while maintaining quality and compliance, including AML/KYC adherence and customer due diligence. Operate within a WPB environment, support colleagues and customers through HSBC values, complete required training, and manage operational risk, internal controls, and regulator interactions.
Location: Mumbai
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Complete the VCIP journey at first contact where possible, taking ownership to resolve steps involved for resolution.
  • •Provide high-quality customer service to customers by face-to-face interaction with trained officials to expedite the KYC process.
  • •Maintain compliance with AML regulations and complete mandatory/recommended LMS modules on time.
  • •Perform customer due diligence per SOP, including identity verification, documentation checks, screening, and simple risk flags.
  • •Maintain internal controls, manage operational risk, address audit/regulatory points in a timely manner, and ensure required training is completed to support a compliance culture.

Key Requirements

  • •Minimum graduation (or higher as required for the role).
  • •Experience: open to a fresher or candidates with up to 2 years’ experience in banking/financial services operations.
  • •Basic KYC/AML knowledge and understanding of customer due diligence (identity verification, documentation checks, screening, and risk flags).
  • •Must be proficient in the language(s) required by the process.
  • •Ability to work in a high-volume, fast-paced environment with excellent communication, patience, and empathy.
Experience:BankingFinancial services
Education:Bachelor's
Skills:CommunicationCustomer-centricPatienceEmpathyTeamwork
Tech Stack:Personal computersAI-enabled toolsSpecialised applications

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn