CSR/Teller - Eastbrook - Full Time

Fifth Third Bancorp
Michigan
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Ethical behavior","Sound judgment","Problem resolution"]

Provide excellent customer service while supporting day-to-day financial center operations. Listen to customers’ needs, follow up on questions, maintain confidentiality, and support ethical conduct. Perform balancing and cash-handling responsibilities, stay current on bank policies and procedures, and resolve customer issues professionally. Refer customers to appropriate bankers and business partners for consultative conversations, using required tools for tracking and escalation.

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Fifth Third Bancorp
Fifth Third Bancorp
1 month ago

CSR/Teller - Eastbrook - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer service while supporting day-to-day financial center operations. Listen to customers’ needs, follow up on questions, maintain confidentiality, and support ethical conduct. Perform balancing and cash-handling responsibilities, stay current on bank policies and procedures, and resolve customer issues professionally. Refer customers to appropriate bankers and business partners for consultative conversations, using required tools for tracking and escalation.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service in all interactions.
  • •Listen to customers, ask questions, and guide them to where their financial needs can be met.
  • •Handle follow-up and resolve customer questions/issues with professionalism.
  • •Maintain balanced records and perform daily office responsibilities to keep the office operating efficiently.
  • •During customer interactions and outreach, identify needs and refer customers to bankers and business partners as appropriate.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience and the ability to work with the public.
  • •Comfortably and confidently interact with customers.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Take initiative, demonstrate sound judgment, and flexibility in scheduling.
Education:High School
Skills:Customer serviceConfidentialityEthical behaviorSound judgmentProblem resolution

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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