Premier Service Manager

HSBC
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organization","Team collaboration","Customer orientation"]

Provide high-quality support to Premier relationships, drive acquisition, cross-sales, and retention, while enhancing customer service and process efficiencies within HSBC International Wealth and Premier Banking. Serve as the first point of contact in PRM absence and ensure premium service with strong controls.

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FursaFursa
HSBC
HSBC
1 month ago

Premier Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide high-quality support to Premier relationships, drive acquisition, cross-sales, and retention, while enhancing customer service and process efficiencies within HSBC International Wealth and Premier Banking. Serve as the first point of contact in PRM absence and ensure premium service with strong controls.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to a team of Premier Relationship Managers (PRMs) to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as the first point of contact for clients in the absence of PRMs, ensuring seamless service and relationship management.
  • •Build extensive knowledge of HSBC systems and procedures to effectively handle client needs and improve process efficiencies.
  • •Proactively identify opportunities to enhance customer service and process efficiencies.
  • •Ensure clients consistently receive professional, premium service that exceeds expectations.

Key Requirements

  • •Graduate Degree.
  • •Minimum 2-5 years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Strong understanding of the company’s customer service requirements.
  • •Exceptional product knowledge in banking systems, products and processes.
Experience:2-5 yearsBankingRetail bankingWealth management
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizationTeam collaborationCustomer orientation
Certifications:FEDAINISM (Demat)IRDA
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn