Senior Account Manager

Delivery Hero
Karachi
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Ownership","Responsibility","Process-oriented","Data-driven","Proactive","Detail oriented","Communication","Root cause analysis"]

Maintain and grow relationships with key vendor accounts that drive foodpanda’s order and revenue performance in Karachi. Act as the main point of contact, acquire and manage clients with strong commercials, and identify upcoming needs and opportunities. Own contract negotiations, forecast account metrics, and drive MoM growth through exclusive marketing campaigns, partnerships, and co-branding. Produce commercial and operational reports and coordinate with cross-functional teams to resolve issues and execute initiatives.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Senior Account Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Maintain and grow relationships with key vendor accounts that drive foodpanda’s order and revenue performance in Karachi. Act as the main point of contact, acquire and manage clients with strong commercials, and identify upcoming needs and opportunities. Own contract negotiations, forecast account metrics, and drive MoM growth through exclusive marketing campaigns, partnerships, and co-branding. Produce commercial and operational reports and coordinate with cross-functional teams to resolve issues and execute initiatives.
Location: Karachi
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Maintain relationships with vendor accounts that generate top orders and revenue for foodpanda in the city.
  • •Acquire new clients with healthy commercials in their respective zones and serve as the main contact for city-wide client accounts.
  • •Analyze account performance and identify upcoming needs and opportunities.
  • •Negotiate contracts and close agreements to maximize profits, including ownership of MoM growth for assigned accounts.
  • •Forecast and track key account metrics and report on commercial/operational metrics, product mix, and marketing initiatives. Communicate progress to internal and external stakeholders and support cross-functional execution.

Key Requirements

  • •Bachelor’s Degree in Business Administration or a relevant field.
  • •2–3 years of experience in a relevant role.
  • •Strong understanding of Pakistan’s retail landscape and category mix.
  • •Process-oriented, data-driven approach with ability to own outcomes and run independent projects.
  • •Experience with Microsoft Office (especially Excel) or Google equivalents; solid knowledge of internet and e-commerce.
Experience:2-3 yearsE-commerceInternetRetailOnline commerce
Education:Bachelor's in Business Administration
Skills:OwnershipResponsibilityProcess-orientedData-drivenProactiveDetail orientedCommunicationRoot cause analysis
Languages:English
Tech Stack:Microsoft OfficeExcelGoogle equivalents

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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