3 days ago

Junior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Monitor and analyze merchant performance, spotting declines and optimization opportunities across payment methods and markets. Support merchants with day-to-day operational troubleshooting, coordinating with product, fraud prevention, and other teams to drive resolutions. Produce data-driven performance reviews, assist with new merchant onboarding and go-live to ensure technical requirements are met, and collaborate on investigations with senior team members.

Location: Curitiba

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Monitor and analyze merchant portfolio performance to identify decline patterns and improvement opportunities across payment methods and markets.
•Support merchants with operational needs and troubleshoot issues by coordinating with product, fraud prevention, and other teams to resolve problems.
•Prepare and present periodic performance reviews with data-driven insights and actionable recommendations.
•Assist in onboarding and go-live for new merchants, ensuring technical requirements are met and operations run smoothly from day one.
•Collaborate with senior team members on complex investigations and initiatives, contributing to shared tools and team knowledge.

Pay and Benefits

Perks:Annual BonusMeal AllowanceLearning BudgetHealth InsuranceDental

Key Requirements

•Analytical mindset with comfort working with data, identifying patterns, and turning numbers into clear narratives.
•Strong written and verbal communication to manage relationships with internal stakeholders and merchants professionally.
•Proactivity and ownership—investigate issues, follow up, and close the loop.
•Ability to manage multiple priorities while maintaining quality and attention to detail.
•English proficiency for merchant and internal communication.

Experience:FintechPaymentsSaaS

Skills:Analytical thinkingCommunicationProactivityOwnershipAttention to detail

Languages:English

Tech Stack:SQL

Company Brief

Ebanx

Provides payment processing and fintech solutions enabling global merchants to accept local payments across Latin America, offering services like cross-border payments, local acquiring, fraud prevention, and financial integrations.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Curitiba, Brazil

Founded: 2012

Website LinkedIn

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Ebanx

3 days ago

Junior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Curitiba

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Monitor and analyze merchant portfolio performance to identify decline patterns and improvement opportunities across payment methods and markets.
•Support merchants with operational needs and troubleshoot issues by coordinating with product, fraud prevention, and other teams to resolve problems.
•Prepare and present periodic performance reviews with data-driven insights and actionable recommendations.
•Assist in onboarding and go-live for new merchants, ensuring technical requirements are met and operations run smoothly from day one.
•Collaborate with senior team members on complex investigations and initiatives, contributing to shared tools and team knowledge.

Pay and Benefits

Perks:Annual BonusMeal AllowanceLearning BudgetHealth InsuranceDental

Key Requirements

•Analytical mindset with comfort working with data, identifying patterns, and turning numbers into clear narratives.
•Strong written and verbal communication to manage relationships with internal stakeholders and merchants professionally.
•Proactivity and ownership—investigate issues, follow up, and close the loop.
•Ability to manage multiple priorities while maintaining quality and attention to detail.
•English proficiency for merchant and internal communication.

Experience:FintechPaymentsSaaS

Skills:Analytical thinkingCommunicationProactivityOwnershipAttention to detail

Languages:English

Tech Stack:SQL

Company Brief

Ebanx

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Curitiba, Brazil

Founded: 2012

Website LinkedIn