Team Manager | Air Industry & GDS (SABRE) Experience Required | Onsite | Cairo

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Coaching","Communication","Emotional intelligence","Active listening","Organization"]

Lead a team of air travel sales and destination experts, delivering white-glove consultative air sales while driving and exceeding sales targets. Own end-to-end air booking quality—ticketing accuracy, itinerary crafting, and disruption handling—so clients receive seamless, responsive support across phone, Teams, email, and CRM. Coach and develop the team with a strong focus on GDS (Sabre) expertise and high attention to detail.

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FursaFursa
Sutherland
Sutherland
18 hours ago

Team Manager | Air Industry & GDS (SABRE) Experience Required | Onsite | Cairo

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead a team of air travel sales and destination experts, delivering white-glove consultative air sales while driving and exceeding sales targets. Own end-to-end air booking quality—ticketing accuracy, itinerary crafting, and disruption handling—so clients receive seamless, responsive support across phone, Teams, email, and CRM. Coach and develop the team with a strong focus on GDS (Sabre) expertise and high attention to detail.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a team of air travel sales and destination experts to ensure white-glove customer experience while meeting and exceeding sales targets.
  • •Run consultative air sales by treating every air request—especially complex or high-value ones—as a sales conversation.
  • •Research, craft, and propose accurate, priced air itineraries aligned to client needs and optimized for value.
  • •Maintain booking integrity by issuing tickets and performing quality control for fares, tickets, invoices, seats, and special requests.
  • •Monitor airline schedule changes and resolve disruptions calmly and quickly, while managing communication channels and systems ownership.

Key Requirements

  • •2+ years of team leadership experience within the air travel industry (luxury travel sales preferred).
  • •GDS tools experience is required, with Sabre preferred.
  • •Ability to coach, monitor, and develop a team of sales professionals within this travel niche.
  • •Strong destination expert knowledge and passion for travel.
  • •Polished, articulate communication skills with emotional intelligence and active listening.
Experience:Air travelLuxury travel
Skills:CoachingCommunicationEmotional intelligenceActive listeningOrganization
Languages:English
Tech Stack:SabreGDSCRMMicrosoft TeamsEmail

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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