Host (Butler) Supervisor (San Jose del Cabo, MX)

Kerzer International
Mexico
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2-3 yearsEducation: bachelorsSkills: ["Leadership","Coaching","Emotional intelligence","Communication","Organizational skills"]

Oversee daily Front Office Host operations to deliver personalized ultra-luxury service across guest touchpoints. Lead, coach, and train Hosts and coordinate Reception Concierge and Connectivity Services. Manage staffing schedules, section assignments, VIP coverage, and guest experience activities, ensuring service recovery and guest recognition programs are executed to Forbes Travel Guide and LQA standards. Serve as a key escalation point, maintain operational compliance, and support departmental quality, service, and financial objectives.

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Kerzer International
Kerzer International
1 month ago

Host (Butler) Supervisor (San Jose del Cabo, MX)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Oversee daily Front Office Host operations to deliver personalized ultra-luxury service across guest touchpoints. Lead, coach, and train Hosts and coordinate Reception Concierge and Connectivity Services. Manage staffing schedules, section assignments, VIP coverage, and guest experience activities, ensuring service recovery and guest recognition programs are executed to Forbes Travel Guide and LQA standards. Serve as a key escalation point, maintain operational compliance, and support departmental quality, service, and financial objectives.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Support the Host Manager with daily management and supervision of the Host Team, including guidance, coaching, and training.
  • •Prepare, manage, and adjust weekly and monthly schedules based on occupancy forecasts, business levels, operational requirements, and labor productivity objectives.
  • •Coordinate arrival and departure experiences, ensure guest requests and service recovery are handled promptly, and act as an escalation point for guest concerns.
  • •Oversee VIP arrivals, special celebrations, amenities, and guest recognition programs, including inspecting VIP rooms and suites prior to arrival.
  • •Ensure compliance with Forbes Travel Guide, LQA, departmental SOPs, health and safety policies, and maintain accurate operational records and documentation.

Key Requirements

  • •Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, Hotel Management, or a related field (preferred).
  • •Minimum 2 to 3 years of supervisory experience in Front Office, Guest Relations, Butler Services, Concierge, or Luxury Resort Operations.
  • •Experience managing schedules, staffing allocation, workforce planning, and daily operational assignments.
  • •Proven experience handling guest complaints, service recovery, and VIP guest management.
  • •Proficient in Microsoft Office Suite; knowledge of Opera PMS, Alice, HotSOS, or similar hospitality systems preferred.
Experience:2-3 yearsLuxury hospitalityUltra-luxury hospitalityHotel operationsFront OfficeVIP guest management
Education:Bachelor's in Hospitality Management, Tourism, Business Administration, Hotel Management, or related field
Skills:LeadershipCoachingEmotional intelligenceCommunicationOrganizational skills
Languages:English
Tech Stack:Microsoft Office SuiteOpera PMSAliceHotSOSRadiosMobile devicesHospitality systems

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn