Startup Customer Success Manager - Americas

Ashby
San Francisco
Workplace: RemoteFull timeUSD 80,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-2 yearsSkills: ["Communication","Problem-solving","Attention to detail","Empathy","Collaboration"]

The Startup CS Manager will own a book of early-stage customers in North America, delivering programmatic onboarding, resources, and ongoing support. You’ll lead cross-functional projects (onboarding, webinars, retention playbooks), develop scalable processes, and act as a product expert to help customers solve complex challenges while maintaining SLAs and championing customer success best practices.

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Ashby
Ashby
8 months ago

Startup Customer Success Manager - Americas

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

The Startup CS Manager will own a book of early-stage customers in North America, delivering programmatic onboarding, resources, and ongoing support. You’ll lead cross-functional projects (onboarding, webinars, retention playbooks), develop scalable processes, and act as a product expert to help customers solve complex challenges while maintaining SLAs and championing customer success best practices.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of customers and be the main point of contact in the shared inbox, joining customer calls as needed per SLAs
  • •Take ownership of medium and large projects that are core to the team’s operations
  • •Create and maintain onboarding materials, documentation, and e-webinars to enable customers to get up and running independently
  • •Contribute to in-app onboarding initiatives and retention best practices beyond onboarding
  • •Collaborate cross-functionally to map customer problems to comprehensive, scalable solutions

Pay and Benefits

Salary: USD 80,000 - 110,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveEquityLearning BudgetHealth InsuranceParental Leave

Key Requirements

  • •2+ years of customer-facing experience supporting a complex and rapidly evolving product (e.g., Zapier, HubSpot, Acuity Scheduling)
  • •2+ years of experience as a Startup Customer Success Manager, Account Manager, or Program Manager
  • •ability to own a book of customers and manage SLAs through shared inboxes and customer calls
  • •experience owning medium and large projects core to team operations
  • •strong written and verbal communication skills and ability to collaborate with diverse user groups
Experience:2-2 yearsSaaSHR techRecruiting software
Skills:CommunicationProblem-solvingAttention to detailEmpathyCollaboration
Languages:English
Tech Stack:ZapierHubSpotAcuity SchedulingCommandAI

Company Brief

Ashby
Ashby builds an all‑in‑one recruiting platform (ATS, CRM, scheduling, analytics and AI features) that helps high‑growth companies streamline hiring, improve candidate experience, and deliver data‑driven talent decisions.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor