Guest Relations Coordinator

Yum! Brands
Irvine
Workplace: HybridFull timeUSD 23.5 - 24 hourlyFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Communication","Project management","Detail orientation","Proactive","Independent work"]

Serve as the key point of contact for guest feedback and issue resolution, managing communications across phone and digital channels. Coordinate service recovery (including chartickets and reimbursements), analyze guest comments to identify trends, and provide actionable feedback to District and Restaurant managers. Document complaints in a guest relations database and partner with District Managers, restaurant teams, and external vendors to improve guest satisfaction through cross-functional initiatives.

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FursaFursa
Yum! Brands
Yum! Brands
2 days ago

Guest Relations Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the key point of contact for guest feedback and issue resolution, managing communications across phone and digital channels. Coordinate service recovery (including chartickets and reimbursements), analyze guest comments to identify trends, and provide actionable feedback to District and Restaurant managers. Document complaints in a guest relations database and partner with District Managers, restaurant teams, and external vendors to improve guest satisfaction through cross-functional initiatives.
Location: Irvine
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Field phone and website complaints, comments, and feedback regarding guest experiences.
  • •Support guest recovery, including mailing chartickets and/or reimbursements.
  • •Analyze guest comments/complaints and provide feedback to District Managers to improve the overall experience.
  • •Escalate issues by reaching out to District Managers to contact Restaurant managers directly when needed.
  • •Summarize guest experiences in the guest relations services database and participate in cross-functional initiatives with external vendors.

Pay and Benefits

Salary: USD 23.5 - 24 hourly
Perks:Paid HolidaysPaid LeaveHealth InsuranceDentalVision401kParental LeaveLearning BudgetChildcareEmployee Assistance

Key Requirements

  • •1-2 years of experience working in a call center environment.
  • •Proficient with Microsoft Office Suite and related systems.
  • •Strong ability to communicate positively with Habit guests and the Operations team.
  • •Strong project management, organizational, and time-management skills to manage multiple deadlines in a fast-paced environment.
  • •Ability to remain constructive and neutral in adverse situations and work independently.
Experience:1-2 years
Skills:CommunicationProject managementDetail orientationProactiveIndependent work
Tech Stack:Microsoft Office Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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