Citizens Teller

Citizens Bank
Massachusetts
Workplace: OnsiteFull timeUSD 20,670 - 25,480 hourlyFunction: OtherEducation: high_schoolSkills: ["Listening","Communication","Customer-centric","Problem-solving"]

Greet customers in the branch lobby and use technology such as the mobile app and ATMs to complete simple transactions. Provide personalized advice and solutions to help customers achieve financial goals, and refer customers to Bankers for next steps. Follow cash handling, state and local laws, and internal financial policies while responding to questions and concerns with a customer-centric approach. Collaborate with branch teams to deliver exceptional service during branch hours.

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Citizens Bank
Citizens Bank
4 days ago

Citizens Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Greet customers in the branch lobby and use technology such as the mobile app and ATMs to complete simple transactions. Provide personalized advice and solutions to help customers achieve financial goals, and refer customers to Bankers for next steps. Follow cash handling, state and local laws, and internal financial policies while responding to questions and concerns with a customer-centric approach. Collaborate with branch teams to deliver exceptional service during branch hours.
Location: Massachusetts
Workplace: Onsite
Employment Type: Full time
Seniority: Entry level

Key Responsibilities

  • •Greet customers in branch lobbies and assist with simple transactions.
  • •Demonstrate how to use the mobile app and ATMs to complete transactions.
  • •Provide personalized advice and solutions to help customers meet financial goals and connect them with Bankers.
  • •Educate customers using knowledge of Citizens products and benefits to address questions and concerns.
  • •Follow financial policies and procedures, including proper cash handling and applicable laws and regulations.

Pay and Benefits

Salary: USD 20,670 - 25,480 hourly
Perks:Health InsuranceDentalVision401kTuition Assistance

Key Requirements

  • •High school degree or GED.
  • •Minimum of 6 months experience processing transactions (cash and/or digital payments).
  • •Minimum of 1 year demonstrated customer experience recommending and referring products and services.
  • •Strong listening and communication skills to ask questions, identify needs, and build long-term relationships.
  • •Comfort with using digital technology and ability to work branch hours, including weekends and evenings.
Education:High School
Skills:ListeningCommunicationCustomer-centricProblem-solving
Tech Stack:Mobile appATMsDigital paymentsCash handling

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website