TikTok Shop - Global Moderation Product & Cost Optimization Program Manager

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Skills: ["Stakeholder management","Cross-functional leadership","Analytical thinking","Financial modeling","Priority management"]

Own TikTok Shop global moderation product strategy and roadmap, translating stakeholder needs into BRDs/PRDs and prioritizing initiatives by impact, scalability, and platform risk mitigation. Partner with Product, R&D, and Data Science to deliver moderation tooling and AI-assisted automation, managing timelines, dependencies, rollout readiness, and adoption. Lead operational audits of BPOs, including billing and settlement accuracy, and manage cost tracking, forecasting, budgeting, and ROI measurement.

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FursaFursa
TikTok
TikTok
14 hours ago

TikTok Shop - Global Moderation Product & Cost Optimization Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own TikTok Shop global moderation product strategy and roadmap, translating stakeholder needs into BRDs/PRDs and prioritizing initiatives by impact, scalability, and platform risk mitigation. Partner with Product, R&D, and Data Science to deliver moderation tooling and AI-assisted automation, managing timelines, dependencies, rollout readiness, and adoption. Lead operational audits of BPOs, including billing and settlement accuracy, and manage cost tracking, forecasting, budgeting, and ROI measurement.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Define and drive moderation product strategy, roadmap priorities, and feature requirements aligned with operational needs.
  • •Translate stakeholder requirements into BRDs/PRDs and prioritize initiatives based on impact, scalability, and platform risk mitigation.
  • •Partner with Product, R&D, and Data Science to deliver moderation tooling, AI-assisted capabilities, and automation solutions.
  • •Manage implementation timelines, dependencies, launch readiness, and stakeholder alignment; support global rollout and adoption.
  • •Conduct operational audits of BPOs and own moderation cost tracking, forecasting, budgeting, financial governance, and ROI measurement.

Key Requirements

  • •Bachelor’s degree (or equivalent) in Product Management, Program Management, Business, Finance, Operations, or related fields.
  • •Experience managing global product programs with cost auditing, financial governance, or vendor management, including operational audits of BPOs/vendors.
  • •Strong ability to write BRDs/PRDs and manage end-to-end product delivery lifecycles.
  • •Strong analytical and financial modeling skills to synthesize operational and financial data into recommendations.
  • •Experience driving automation or process optimization to reduce manual operational effort.
Skills:Stakeholder managementCross-functional leadershipAnalytical thinkingFinancial modelingPriority management
Tech Stack:AIMachine learningAutomation

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn