Enterprise Customer Success Manager - Chicago

DataDog
Chicago, Denver
Workplace: HybridFull timeUSD 102,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer-centric","Communication","Attention to detail","Relationship management","Cross-functional collaboration"]

Drive customer outcomes for Datadog’s largest enterprise accounts by translating customer goals into clear value narratives. Build executive relationships, lead QBRs and strategic reviews, and analyze adoption and usage trends to quantify value and identify gaps. Own onboarding for new customers and collaborate across AEs, SEs, TAM, Product, Support, and Enablement to ensure consistent value delivery and messaging. Travel for onsite visits and events as required.

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DataDog
DataDog
1 month ago

Enterprise Customer Success Manager - Chicago

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Job Summary

Drive customer outcomes for Datadog’s largest enterprise accounts by translating customer goals into clear value narratives. Build executive relationships, lead QBRs and strategic reviews, and analyze adoption and usage trends to quantify value and identify gaps. Own onboarding for new customers and collaborate across AEs, SEs, TAM, Product, Support, and Enablement to ensure consistent value delivery and messaging. Travel for onsite visits and events as required.
Location: Chicago, Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as a strategic partner to customers by orchestrating cross-functional teams and translating goals into a deliverable value narrative
  • •Build and maintain executive relationships and deliver outcome-driven value stories
  • •Lead QBRs and strategic reviews to demonstrate impact, align priorities, and define next steps
  • •Analyze adoption and usage trends to quantify value delivered and recommend strategic opportunities
  • •Own and project manage onboarding for new customers

Pay and Benefits

Salary: USD 102,000 - 110,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kPaid LeaveParental LeaveEquityGym Membership

Key Requirements

  • •3+ years in a Customer Success or Account Management role
  • •Manage a wide portfolio of enterprise accounts
  • •Experience working with Fortune 1000 companies and global brands across industries
  • •Strong communication skills and exceptional attention to detail for executive/technical audiences (CTO, VP of Engineering, DevOps)
  • •Experience in B2B tech or SaaS environments and ability to travel for customer onsite visits/events
Experience:3+ yearsB2B techSaaSEnterprise customersFortune 1000
Skills:Customer-centricCommunicationAttention to detailRelationship managementCross-functional collaboration
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn