Customer Service Representative (Swedish & English)

U.S. Bancorp
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Decision-making","Organizational skills","Time management"]

Provide high-quality customer service to answer inquiries and resolve account-related issues via phone and other channels. Investigate and resolve billing, payment, and account concerns, process maintenance requests, and handle lost or stolen card reports. Maintain accurate interaction records, escalate complex cases as needed, and meet established customer service, quality, and productivity standards while delivering a positive customer experience.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Customer Service Representative (Swedish & English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide high-quality customer service to answer inquiries and resolve account-related issues via phone and other channels. Investigate and resolve billing, payment, and account concerns, process maintenance requests, and handle lost or stolen card reports. Maintain accurate interaction records, escalate complex cases as needed, and meet established customer service, quality, and productivity standards while delivering a positive customer experience.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries and service requests professionally and in a timely manner.
  • •Resolve customer issues at first contact whenever possible.
  • •Provide information on accounts, products, services, and transactions.
  • •Investigate and resolve billing, payment, and account-related concerns.
  • •Process account maintenance requests, handle lost or stolen card reports, escalate complex issues, and maintain accurate interaction records.

Key Requirements

  • •High school diploma or equivalent.
  • •Typically 1+ year of customer service experience.
  • •Fluent in Swedish and English.
  • •Strong computer and multitasking skills.
  • •Ability to identify, resolve, and appropriately escalate issues.
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingDecision-makingOrganizational skillsTime management
Languages:SwedishEnglish
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor