Service Support Team Leader

Eaton
Budapest
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Problem-solving","Conflict resolution","Prioritization","Leadership","Organizational skills"]

Lead and develop a Service Support team to deliver high-quality service support across EMEA. Drive operational performance by analyzing service KPIs, optimizing resource allocation, and ensuring alignment to business objectives and service standards. Act as the first escalation point for operational issues, coordinate with EMEA Service Managers, and deliver continuous improvement. Support tool and technology adoption while standardizing processes across Country Service Units.

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Eaton
Eaton
1 week ago

Service Support Team Leader

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead and develop a Service Support team to deliver high-quality service support across EMEA. Drive operational performance by analyzing service KPIs, optimizing resource allocation, and ensuring alignment to business objectives and service standards. Act as the first escalation point for operational issues, coordinate with EMEA Service Managers, and deliver continuous improvement. Support tool and technology adoption while standardizing processes across Country Service Units.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and develop the Service Support team through 1:1s, performance reviews, coaching, training, and career planning.
  • •Generate, monitor, and analyze Service Support KPIs to identify improvements and optimize resource allocation.
  • •Oversee operational performance to ensure alignment with business objectives and service standards, acting as first escalation point for operational challenges.
  • •Drive process and continuous improvement initiatives, including transition and change management activities.
  • •Organize EMEA Service Manager meetings to align on forecasts, priorities, and performance; standardize processes across supported Country Service Units.

Key Requirements

  • •Bachelor's degree (BS/BA) or equivalent professional qualification.
  • •Minimum 3 years of hands-on experience in Field Service Coordination, Service Sales, Customer Support, or Service Operations.
  • •Experience working in a multinational environment.
  • •Strong English communication skills; additional European languages are an advantage.
  • •Proficiency with Salesforce (CRM and/or Field Service module) and ERP systems.
Experience:3+ years
Education:Bachelor's
Skills:Problem-solvingConflict resolutionPrioritizationLeadershipOrganizational skills
Languages:English
Tech Stack:SalesforceCRMField ServiceERP

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn