Lead Digital Product Designer - User Experience (Hybrid - Newport News, VA)

Ferguson
Virginia
Workplace: HybridFull timeUSD 8,550 - 13,933.7 monthlyFunction: Design (Product/UX/UI/Visual)Experience: 7+ yearsSkills: ["Communication","Influence","Mentorship","User advocacy"]

Lead the creation of high-quality, user-centric experiences across associate sales tools, operating as a senior individual contributor. Drive discovery, define and validate solutions, and partner across product, engineering, analytics, and leadership. Shape design systems and accessibility standards, lead VOC research, and translate customer needs into experience goals and solution direction using Figma and user testing/data analysis. Hybrid in Newport News with travel up to 25% to Ferguson locations.

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Ferguson
Ferguson
1 month ago

Lead Digital Product Designer - User Experience (Hybrid - Newport News, VA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead the creation of high-quality, user-centric experiences across associate sales tools, operating as a senior individual contributor. Drive discovery, define and validate solutions, and partner across product, engineering, analytics, and leadership. Shape design systems and accessibility standards, lead VOC research, and translate customer needs into experience goals and solution direction using Figma and user testing/data analysis. Hybrid in Newport News with travel up to 25% to Ferguson locations.
Location: Virginia
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Lead user-centric experience creation across associate tools for the sales organization, ensuring business and customer outcomes.
  • •Serve as a subject matter expert across the sales associate experience including CRM, Project Management, Order Management, and Quotations platforms.
  • •Drive discovery through VOC research (interviews, surveys, usability testing, analytics, and competitive analysis) and translate insights into solution direction and product roadmaps.
  • •Create wireframes, prototypes, and high-fidelity designs using Figma, then validate and iterate via user testing and data analysis.
  • •Lead evolution of design systems and accessibility standards, and provide mentorship/coaching to help grow the UX team.
Travel: Medium travel

Pay and Benefits

Salary: USD 8,550 - 13,933.7 monthly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •7+ years of experience in UX or Product Design.
  • •Expert proficiency with Figma and UX design systems.
  • •Experience designing and implementing design systems (including universal component systems).
  • •Expert understanding of user research and design processes.
  • •Strong multi-functional communication and influence skills, with a track record mentoring peers and leading through influence.
Experience:7+ years
Skills:CommunicationInfluenceMentorshipUser advocacy
Tech Stack:FigmaMiroCRMProject ManagementOrder ManagementQuotationsDesign ThinkingOKRsProduct-led deliveryAnalytics platformsUser testing tools

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn