Technical Support Engineer - Sales Cloud

Salesforce
Indianapolis, Atlanta, Seattle, Burlington, Bellevue
Workplace: HybridFull timeUSD 80,900 - 122,300 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["English","Portuguese","Spanish"]

As a Technical Support Engineer, you will resolve critical issues for Salesforce customers, guide adoption of Salesforce technology, and provide expert troubleshooting in a fast-paced, global Support environment. You’ll diagnose complex problems, coordinate cross-functional resolutions, onboard new customers, and document solutions while helping customers maximize platform value.

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FursaFursa
Salesforce
Salesforce
4 months ago

Technical Support Engineer - Sales Cloud

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

As a Technical Support Engineer, you will resolve critical issues for Salesforce customers, guide adoption of Salesforce technology, and provide expert troubleshooting in a fast-paced, global Support environment. You’ll diagnose complex problems, coordinate cross-functional resolutions, onboard new customers, and document solutions while helping customers maximize platform value.
Location: Indianapolis, Atlanta, Seattle, Burlington, Bellevue
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution.
  • •Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud.
  • •Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.
  • •Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions.
  • •Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value.

Pay and Benefits

Salary: USD 80,900 - 122,300 annually
Perks:MedicalDentalVision401kEquity

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience
  • •2+ years of experience in technical support, software engineering, or related customer-facing technical roles
  • •Experience troubleshooting software applications and debugging code, including Java-based applications
  • •Strong understanding of database concepts, data management, and SQL
  • •Experience explaining complex technical concepts to non-technical audiences
Experience:2+ yearsCRMSaaSSalesforce
Education:Bachelor's
Skills:EnglishPortugueseSpanish
Languages:EnglishPortugueseSpanish
Tech Stack:JavaSQLHTMLJavaScriptAPEX

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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