Software Engineering Technical Leader, CX Platform

Cisco
San Jose
Workplace: HybridFull timeUSD 186,900 - 267,700 annuallyFunction: Software EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Architectural leadership","Mentorship","Technical design review","Consensus building","Operational excellence"]

Own the technical trajectory for Cisco’s CX Platform, defining the architectural vision and ensuring AI/ML capabilities are integrated cohesively across services. Lead system design that raises performance, scalability, security, and reliability for end-to-end customer experience applications. Standardize CI/CD and security practices, guide senior engineers through rigorous design reviews, and help deliver multi-quarter engineering roadmaps with measurable impact on customer outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
1 day ago

Software Engineering Technical Leader, CX Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own the technical trajectory for Cisco’s CX Platform, defining the architectural vision and ensuring AI/ML capabilities are integrated cohesively across services. Lead system design that raises performance, scalability, security, and reliability for end-to-end customer experience applications. Standardize CI/CD and security practices, guide senior engineers through rigorous design reviews, and help deliver multi-quarter engineering roadmaps with measurable impact on customer outcomes.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead the architectural vision for the CX Platform, integrating AI/ML capabilities coherently across services to support long-term scalability goals.
  • •Translate complex requirements into reliable, high-performing system designs in partnership with product and design leaders.
  • •Serve as a technical sounding board and mentor for senior engineers, challenging decisions and conducting rigorous design reviews.
  • •Standardize CI/CD practices and security protocols across the stack to improve development velocity and developer experience.
  • •Influence architectural decisions through consensus and help drive delivery of multi-quarter engineering roadmaps.

Pay and Benefits

Salary: USD 186,900 - 267,700 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveLong-term DisabilityLife InsurancePaid HolidaysFloating HolidayBirthday OffWellness StipendPaid LeaveSick TimeRsusAnnual Bonus

Key Requirements

  • •Bachelor’s degree in a technical field such as Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or equivalent (Mathematics/Physics).
  • •8 years of related professional engineering experience with a Bachelor’s (6 with a Master’s; 3 with a PhD).
  • •Design and deliver full-stack applications in production environments.
  • •Integrate AI/ML models or API-driven services into customer-facing products.
  • •Set technical standards and drive CI/CD pipelines and secure development lifecycles (e.g., SAST/DAST).
Experience:8+ years
Education:Bachelor's in Computer Science, Software Engineering, Computer Engineering, or Electrical Engineering (or equivalent technical degree)
Skills:Architectural leadershipMentorshipTechnical design reviewConsensus buildingOperational excellence
Tech Stack:AI/MLCI/CDJenkinsGitHub ActionsSASTDAST

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor