Sr Project Manager

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Influencing","Analytical skills"]

Lead complex, cross-functional initiatives for the Operations team, strengthening operational processes, controls, risk management practices, and issue resolution across Citizens Pay Operations. Analyze large data sets to identify trends and support data-driven decisions, perform root-cause analysis, and drive sustainable process improvements. Partner with Operations, Risk, Compliance, Product, Technology, and vendors to evaluate system functionality, prioritize emerging issues, and deliver executive-level reporting and stakeholder communications.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Sr Project Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead complex, cross-functional initiatives for the Operations team, strengthening operational processes, controls, risk management practices, and issue resolution across Citizens Pay Operations. Analyze large data sets to identify trends and support data-driven decisions, perform root-cause analysis, and drive sustainable process improvements. Partner with Operations, Risk, Compliance, Product, Technology, and vendors to evaluate system functionality, prioritize emerging issues, and deliver executive-level reporting and stakeholder communications.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Lead complex, cross-functional initiatives to strengthen operational processes, controls, and risk management practices.
  • •Analyze large and complex data sets to identify trends, assess impacts, and enable data-driven decision making.
  • •Drive root cause analysis, action planning, issue resolution, and implementation of process improvements.
  • •Partner with business and technology teams to evaluate system functionality and identify opportunities to increase efficiency and reduce risk.
  • •Provide executive-level reporting, governance, and stakeholder communications; lead teams through change to achieve sustainable resolution.

Key Requirements

  • •5+ years of project management, operations, risk management, consulting, or related experience.
  • •Proven ability to lead large-scale initiatives in a complex, regulated environment.
  • •Strong analytical skills working with large data sets and translating findings into actionable solutions.
  • •Ability to quickly learn multiple products, systems, and operational workflows.
  • •Exceptional communication and stakeholder management, with influence skills and success leading cross-functional teams.
Experience:5+ yearsRisk managementOperationsConsulting
Education:Bachelor's
Skills:CommunicationStakeholder managementInfluencingAnalytical skills
Languages:English

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website