Customer Success Manager (CSM) SAP Next Gen - Academy for Customer Success - Newtown Square (Hybrid)

SAP
United States
Workplace: HybridFull timeUSD 78,000 - 180,700 annuallyFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Strategic guidance","Issue resolution","Escalation management","Problem-solving","Emotional intelligence"]

Guide customers through their business journey with SAP cloud solutions by increasing satisfaction, retention, renewals, references, and upsells within an assigned solution portfolio. Lead customer milestones from deal signature through provisioning, monitoring implementation progress, and achieving business outcomes. Complete a 10-month learn-apply academy program with classroom and field phases, receive mentoring from senior CSMs, and transition into a direct, customer-facing CSM role in your market.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager (CSM) SAP Next Gen - Academy for Customer Success - Newtown Square (Hybrid)

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Last checked: 2 hours agoStatus: Live

Job Summary

Guide customers through their business journey with SAP cloud solutions by increasing satisfaction, retention, renewals, references, and upsells within an assigned solution portfolio. Lead customer milestones from deal signature through provisioning, monitoring implementation progress, and achieving business outcomes. Complete a 10-month learn-apply academy program with classroom and field phases, receive mentoring from senior CSMs, and transition into a direct, customer-facing CSM role in your market.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Work directly with customers to guide them through their business journey with SAP solutions.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for cloud products in your solution portfolio.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
  • •Serve as the strategic point of contact for customers within the assigned solution portfolio and coordinate resources across SAP functions to maintain customer health.
  • •Complete onboarding and the 10-month learn-apply program, then transition into a direct customer-facing CSM role with ongoing mentoring and coaching.
Travel: High travel

Pay and Benefits

Salary: USD 78,000 - 180,700 annually

Key Requirements

  • •Successfully complete a 10-month learn-apply program with classroom and field phases for the CSM role.
  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Proven ability to deliver strategic guidance and resolve issues/escalations to ensure satisfaction and business continuity.
  • •Strong ability to learn quickly, adapt to changing environments, and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics, plus strong business acumen and proficiency in English.
Experience:2-3 years
Skills:Strategic guidanceIssue resolutionEscalation managementProblem-solvingEmotional intelligence
Languages:English
Tech Stack:SAPS/4HANA FinanceFinance & Quote to Cash (Q2C)SAP SuccessFactorsSAP Supply Chain Management (SCM)SAP Customer Experience (CX)SAP Business Transformation Management (BTM)SAP Business Technology Platform (BTP)SAP Business Data Cloud (BDC)ERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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