Visa

23 hours ago

Client Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Respond to and resolve client inquiries using multiple contact channels, investigating transaction, billing, technical, and contract issues. Guide clients on Visa VAS Essentials tool functionality and navigation, track response times and inquiry volumes, and escalate complex cases to specialized teams. Maintain interaction logs and submit performance summaries for quality assurance while partnering with internal teams to meet Visa security and data handling standards.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Monitor and respond to client inquiries through designated channels within established timeframes.
•Provide guidance on Visa VAS Essentials tool functionality and navigation.
•Track and report response times and inquiry volumes using manual spreadsheets and internal tools.
•Escalate complex or out-of-scope inquiries to specialized teams for resolution.
•Participate in business reviews and maintain logs of client interactions; collaborate to meet security and data handling standards.

Key Requirements

•Minimum of 6 months of work experience or a Bachelor's degree.
•Experience monitoring client performance and responding to customer care inquiries.
•Experience using fraud screening and transaction management tools.
•Experience tracking and reporting performance metrics and maintaining logs/performance summaries.
•Experience collaborating with internal teams for compliance and escalating complex inquiries to specialized teams.

Education:Bachelor's in Business or related course

Skills:Attention to detailProblem-solvingCompliance-focused

Tech Stack:ChatGPTMicrosoft CopilotFraud screeningTransaction management toolsManual spreadsheetsVisa VAS Essentials

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

23 hours ago

Client Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Monitor and respond to client inquiries through designated channels within established timeframes.
•Provide guidance on Visa VAS Essentials tool functionality and navigation.
•Track and report response times and inquiry volumes using manual spreadsheets and internal tools.
•Escalate complex or out-of-scope inquiries to specialized teams for resolution.
•Participate in business reviews and maintain logs of client interactions; collaborate to meet security and data handling standards.

Key Requirements

•Minimum of 6 months of work experience or a Bachelor's degree.
•Experience monitoring client performance and responding to customer care inquiries.
•Experience using fraud screening and transaction management tools.
•Experience tracking and reporting performance metrics and maintaining logs/performance summaries.
•Experience collaborating with internal teams for compliance and escalating complex inquiries to specialized teams.

Education:Bachelor's in Business or related course

Skills:Attention to detailProblem-solvingCompliance-focused

Tech Stack:ChatGPTMicrosoft CopilotFraud screeningTransaction management toolsManual spreadsheetsVisa VAS Essentials

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor