Atos

1 month ago

Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Senior Service Delivery Manager/Program Manager responsible for delivering services per contract, KPIs and SLAs, with extensive experience in large-scale projects, risk and stakeholder management, and end-to-end service governance.

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Service Management: Ensure compliance with tender specifications and KPI/SLA, monitor and report quality deviations, present activity reports and service improvement plans, manage service delivery including resource planning and contractor optimization.
•Program leadership: Overall responsibility for project and program delivery, manage recovery trajectories and commercial follow-up, develop strategies for resource management, risk management, and escalations.
•Beheer van klantrelaties: Primary point of contact for external stakeholders, participate in client reviews, build and maintain strong client relationships, manage program reviews focusing on cost, planning, quality and technical performance.
•Continue improvement: Implement and propagate program standards, coach teams on best practices, improve methodologies and procedures (speed, cost, quality), structure complex situations and creatively solve problems.
•Financieel beheer: Oversight of program budgets, ensure delivery within budget and schedule, prepare financial reports, manage cost distribution per work stream.

Pay and Benefits

Perks:Hybrid WorkAnnual BonusPension

Key Requirements

•Minstens 10 jaar relevante ervaring in service delivery of programmamanagement.
•Ervaring met grootschalige projecten (≥ €10 miljoen) en aantoonbare commerciële en contractuele successen.
•Grondige kennis van ITIL / IT Service Management (ITSM).
•Bachelor in Bedrijfskunde, Informatica of gerelateerd domein; Masterdiploma is een plus.
•Minstens één projectmanagementcertificering: PRINCE2 / PM / IPMA; SCRUM-certificering (PSM, PSPO, PSD, SPS, PSK, PAL) is een plus.

Experience:10+ yearsService deliveryProgram managementITSMITILLarge-scale projects

Education:Bachelor's in Business/IT

Skills:LeadershipStakeholder managementCommunicationProblem-solvingContinuous improvement

Certifications:PRINCE2PMIPMAPSMPSPOPSDSPSPSKPAL

Languages:DutchEnglish

Tech Stack:ITILITSMPRINCE2PMOSCRUM

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Atos

1 month ago

Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Sr. Manager level

Key Responsibilities

•Service Management: Ensure compliance with tender specifications and KPI/SLA, monitor and report quality deviations, present activity reports and service improvement plans, manage service delivery including resource planning and contractor optimization.
•Program leadership: Overall responsibility for project and program delivery, manage recovery trajectories and commercial follow-up, develop strategies for resource management, risk management, and escalations.
•Beheer van klantrelaties: Primary point of contact for external stakeholders, participate in client reviews, build and maintain strong client relationships, manage program reviews focusing on cost, planning, quality and technical performance.
•Continue improvement: Implement and propagate program standards, coach teams on best practices, improve methodologies and procedures (speed, cost, quality), structure complex situations and creatively solve problems.
•Financieel beheer: Oversight of program budgets, ensure delivery within budget and schedule, prepare financial reports, manage cost distribution per work stream.

Pay and Benefits

Perks:Hybrid WorkAnnual BonusPension

Key Requirements

•Minstens 10 jaar relevante ervaring in service delivery of programmamanagement.
•Ervaring met grootschalige projecten (≥ €10 miljoen) en aantoonbare commerciële en contractuele successen.
•Grondige kennis van ITIL / IT Service Management (ITSM).
•Bachelor in Bedrijfskunde, Informatica of gerelateerd domein; Masterdiploma is een plus.
•Minstens één projectmanagementcertificering: PRINCE2 / PM / IPMA; SCRUM-certificering (PSM, PSPO, PSD, SPS, PSK, PAL) is een plus.

Experience:10+ yearsService deliveryProgram managementITSMITILLarge-scale projects

Education:Bachelor's in Business/IT

Skills:LeadershipStakeholder managementCommunicationProblem-solvingContinuous improvement

Certifications:PRINCE2PMIPMAPSMPSPOPSDSPSPSKPAL

Languages:DutchEnglish

Tech Stack:ITILITSMPRINCE2PMOSCRUM

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn