Senior Engineer, Interactive Voice Response - AI/ML

GEICO
Palo Alto, Dallas, Seattle
Workplace: HybridFull timeUSD 100,000 - 215,000 annuallyFunction: Data Science & Machine LearningExperience: 4+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Problem-solving","Scalability mindset","Reliability focus","Process improvement"]

Design, develop, and deploy large-scale distributed AI applications that improve customer self-service across voice (IVR) and chat. Build and optimize multi-agent systems for intelligent, collaborative decision-making, and partner with engineering, product, and data science teams to deliver scalable AI/ML solutions. Ensure reliability, scalability, and performance through strong architecture, testing, monitoring, and continuous delivery practices, while bringing new AI research into production.

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FursaFursa
GEICO
GEICO
2 months ago

Senior Engineer, Interactive Voice Response - AI/ML

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Design, develop, and deploy large-scale distributed AI applications that improve customer self-service across voice (IVR) and chat. Build and optimize multi-agent systems for intelligent, collaborative decision-making, and partner with engineering, product, and data science teams to deliver scalable AI/ML solutions. Ensure reliability, scalability, and performance through strong architecture, testing, monitoring, and continuous delivery practices, while bringing new AI research into production.
Location: Palo Alto, Dallas, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Sr. Manager level

Key Responsibilities

  • •Design, develop, and deploy large-scale distributed AI applications powering customer self-service across voice (IVR) and chat channels.
  • •Build and optimize multi-agent systems to enable intelligent, collaborative decision-making that improves automation and customer experience.
  • •Collaborate with engineering, product, and data science teams to translate business requirements into scalable AI/ML solutions.
  • •Ensure system reliability, scalability, and performance using best practices in architecture, testing, and monitoring.
  • •Stay current with AI/distributed systems research and bring innovative approaches and tools into production environments.

Pay and Benefits

Salary: USD 100,000 - 215,000 annually

Key Requirements

  • •Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++.
  • •Experience designing, developing, and deploying AI/ML models (including LLMs) in production with a focus on scalability and performance.
  • •Strong software engineering experience building large-scale distributed systems, preferably in cloud environments (Azure or AWS).
  • •Experience applying AI/ML to real-world business problems (e.g., NLP, speech recognition, recommendation systems, intelligent automation).
  • •Experience building products with microservice-oriented architecture and extensible REST APIs; knowledge of architecture/design, continuous delivery, and infrastructure as code is expected.
Experience:4+ years
Education:Bachelor's in computer science, Information Systems, or equivalent
Skills:Cross-functional collaborationProblem-solvingScalability mindsetReliability focusProcess improvement
Tech Stack:PythonSQLNoSQLTensorFlowPyTorchJavaC++AzureAWSGCPDockerKubernetesREST APIsMicro-service-oriented architecturePowerShellAzure PortalContinuous deliveryInfrastructure as codeApplication monitoring

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn