Senior Program Manager - Technical Support Transformation

Honeywell
Bucharest, Mexico, United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Strategic thinking","Problem-solving","Stakeholder management","Communication","Continuous improvement","Change management","Mentoring","Risk mitigation"]

Lead end-to-end technical support transformation programs, including planning, execution, monitoring, and delivery of initiatives that meet strategic objectives. Develop and deploy global design model strategies to standardize processes and improve operational efficiency across regions. Partner with cross-functional teams (IT, customer service, engineering, product) to ensure integration, measure effectiveness using data analytics and metrics, and drive change management. Manage budgets, resources, risks, and stakeholder communications while coaching program team members.

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Honeywell
Honeywell
2 days ago

Senior Program Manager - Technical Support Transformation

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead end-to-end technical support transformation programs, including planning, execution, monitoring, and delivery of initiatives that meet strategic objectives. Develop and deploy global design model strategies to standardize processes and improve operational efficiency across regions. Partner with cross-functional teams (IT, customer service, engineering, product) to ensure integration, measure effectiveness using data analytics and metrics, and drive change management. Manage budgets, resources, risks, and stakeholder communications while coaching program team members.
Location: Bucharest, Mexico, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and manage end-to-end technical support transformation programs from planning through delivery.
  • •Develop and implement global design model deployment strategies to standardize processes across regions.
  • •Collaborate with cross-functional teams (IT, customer service, engineering, product management) to align transformation initiatives.
  • •Drive continuous improvement by identifying gaps, recommending solutions, and implementing best practices to enhance customer experience.
  • •Manage program budgets, resource allocation, risk mitigation, and provide regular stakeholder updates on milestones and status.

Pay and Benefits

Perks:Relocation

Key Requirements

  • •Minimum of 6 years of experience managing technical support transformation or related programs.
  • •Strong expertise in program management methodologies and tools.
  • •Proven ability to lead global deployments and manage cross-functional teams.
  • •Experience with customer experience improvement initiatives and technical support operations.
  • •Familiarity with project management software and data analysis tools.
Experience:6+ yearsTechnical supportProgram managementTransformationChange managementCustomer experienceCustomer service
Education:Bachelor's in Engineering, Business, or related field
Skills:LeadershipStrategic thinkingProblem-solvingStakeholder managementCommunicationContinuous improvementChange managementMentoringRisk mitigation

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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