Employee Experience Support Transformation Manager

Micron Technology
Boise, Idaho, United States
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["People leadership","Organizational skills","Communication","Collaboration","Influencing"]

Lead transformation of Workplace IT support for Micron’s Employee Experience organization, improving effectiveness, efficiency, and customer experience. Own a 3-year support technology roadmap spanning support operations, service management, automation, AI-enabled support, and digital employee experience. Drive continuous improvement using service and employee-experience metrics, deliver cross-functional transformation initiatives, and present executive-level plans, KPIs, and performance updates while building high-performing teams.

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FursaFursa
Micron Technology
Micron Technology
1 week ago

Employee Experience Support Transformation Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Lead transformation of Workplace IT support for Micron’s Employee Experience organization, improving effectiveness, efficiency, and customer experience. Own a 3-year support technology roadmap spanning support operations, service management, automation, AI-enabled support, and digital employee experience. Drive continuous improvement using service and employee-experience metrics, deliver cross-functional transformation initiatives, and present executive-level plans, KPIs, and performance updates while building high-performing teams.
Location: Boise, Idaho, United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Partner with business collaborators, technical teams, and architects to identify needs and develop/maintain a 3-year support technology roadmap.
  • •Lead cross-functional teams to deliver support and service transformation initiatives.
  • •Drive continuous improvement focused on service quality, operational efficiency, automation, self-service, AI, and Digital Employee Experience (DEX).
  • •Analyze service performance, customer feedback, operational trends, and support metrics to identify improvement opportunities and build transformation roadmaps.
  • •Lead problem management and root cause analysis to improve service stability, reduce recurring issues, and deliver executive presentations and updates.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

  • •A Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or related field, or equivalent experience.
  • •7+ years of IT experience within a Fortune 500 or similarly complex enterprise environment.
  • •5+ years of progressive leadership and people management experience.
  • •Experience in IT support and service management functions, including ITSM, Service Desk, Endpoint Support, and Field Services.
  • •Strong background in Workplace Technology, Executive Support, Digital Employee Experience (DEX), and Support Operations.
Experience:7+ yearsEnterprise ITWorkplace TechnologyDigital employee experienceIT service management
Education:Bachelor's
Skills:People leadershipOrganizational skillsCommunicationCollaborationInfluencing
Tech Stack:ITSMService DeskEndpoint SupportField ServicesAutomationAI-enabled supportDigital Employee Experience (DEX)KPIsService metrics

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
Glassdoor
Glassdoor: 3.7
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