NRG Energy

1 week ago

Manager, VOC Platform & Tools

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Manage the operational health and continuous improvement of the Voice-of-the-Customer (VOC) survey platform and the insights/knowledge management ecosystem. Own day-to-day administration in Qualtrics, including user access, survey distribution, logic, dashboards, and closed-loop workflows. Co-own SharePoint/Teams knowledge management, run survey operations for CX programs, collaborate on Snowflake data pipelines and integrations, and maintain documentation and governance.

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own day-to-day VOC survey platform administration, including user management, access controls, and license governance.
•Manage survey workflows such as recipient list processing, automated export schedules, email templates, QA, deployment checklists, and response-rate tracking in Qualtrics dashboards.
•Serve as primary administrator for the insights and knowledge management platform, including user provisioning, permissions, tagging, content audits, and team education.
•Co-own SharePoint and Teams knowledge management infrastructure by setting folder taxonomy, naming conventions, and permissions; enforce knowledge management best practices.
•Coordinate survey operations and data infrastructure by building ad hoc surveys, supporting CX programs, partnering on Snowflake pipelines, and maintaining documentation and platform governance.

Key Requirements

•3+ years of experience in survey operations, CX platform management, or related analytics/research operations.
•Hands-on experience with an enterprise survey platform (e.g., Qualtrics, Medallia, Forsta, InMoment), including survey build, logic configuration, and dashboard management.
•Experience managing data file workflows, including recipient list preparation and export/import processes.
•Ability to manage multiple concurrent projects with competing priorities and deadlines.
•Strong written and verbal communication with cross-functional stakeholders at multiple levels.

Experience:Customer experienceSurvey operationsResearch operations

Skills:Attention to detailCommunicationStakeholder managementProcess managementDocumentation

Certifications:CoreXM

Tech Stack:QualtricsMedalliaForstaInMomentSharePointMicrosoft TeamsSnowflakeAsanaAPIsSQLCoreXMHeyMarvinDovetail

Company Brief

NRG Energy

NRG Energy is a large integrated power company that owns and operates a diverse fleet of power generation assets and provides retail electricity services, energy solutions, and distributed energy resources to residential and commercial customers.

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1989

Website LinkedIn

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NRG Energy

1 week ago

Manager, VOC Platform & Tools

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Houston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own day-to-day VOC survey platform administration, including user management, access controls, and license governance.
•Manage survey workflows such as recipient list processing, automated export schedules, email templates, QA, deployment checklists, and response-rate tracking in Qualtrics dashboards.
•Serve as primary administrator for the insights and knowledge management platform, including user provisioning, permissions, tagging, content audits, and team education.
•Co-own SharePoint and Teams knowledge management infrastructure by setting folder taxonomy, naming conventions, and permissions; enforce knowledge management best practices.
•Coordinate survey operations and data infrastructure by building ad hoc surveys, supporting CX programs, partnering on Snowflake pipelines, and maintaining documentation and platform governance.

Key Requirements

•3+ years of experience in survey operations, CX platform management, or related analytics/research operations.
•Hands-on experience with an enterprise survey platform (e.g., Qualtrics, Medallia, Forsta, InMoment), including survey build, logic configuration, and dashboard management.
•Experience managing data file workflows, including recipient list preparation and export/import processes.
•Ability to manage multiple concurrent projects with competing priorities and deadlines.
•Strong written and verbal communication with cross-functional stakeholders at multiple levels.

Experience:Customer experienceSurvey operationsResearch operations

Skills:Attention to detailCommunicationStakeholder managementProcess managementDocumentation

Certifications:CoreXM

Tech Stack:QualtricsMedalliaForstaInMomentSharePointMicrosoft TeamsSnowflakeAsanaAPIsSQLCoreXMHeyMarvinDovetail

Company Brief

NRG Energy

Industry: Utilities

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1989

Website LinkedIn