MS Engineer (L1) Japanese-speaking

NTT
Cyberjaya
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Customer service","Troubleshooting","Incident investigation","Communication","Attention to detail"]

Serve as the first point of contact for clients, keeping IT infrastructure and systems running smoothly. Monitor client solutions, handle standard, low-complexity incidents and service requests, investigate first-line issues, and identify root causes. Provide support via phone, ITSM tickets, or chat, log cases in helpdesk/CRM/ticketing tools, and perform routine maintenance like patching and configuration changes to meet SLAs.

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FursaFursa
NTT
NTT
4 months ago

MS Engineer (L1) Japanese-speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for clients, keeping IT infrastructure and systems running smoothly. Monitor client solutions, handle standard, low-complexity incidents and service requests, investigate first-line issues, and identify root causes. Provide support via phone, ITSM tickets, or chat, log cases in helpdesk/CRM/ticketing tools, and perform routine maintenance like patching and configuration changes to meet SLAs.
Location: Cyberjaya
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Respond to calls, emails, and chats from customers and meet their needs or route requests appropriately.
  • •Provide technical support for operational or maintenance of personal computers, applications, and peripherals using documented procedures.
  • •Monitor client infrastructure and solutions, identify issues proactively, and resolve standard/low-complexity incidents.
  • •Investigate first-line incidents to determine root causes and resolve problems or escalate when needed.
  • •Log all calls and support activities accurately in helpdesk database/CRM/ticketing systems and ensure SLA compliance.

Key Requirements

  • •Diploma/degree in IT or Computer Science (open to fresh graduates).
  • •Minimum 1–2 years of related IT helpdesk or customer service experience preferred (not required).
  • •Basic IT skills and ability to use a PC daily.
  • •Advanced to fluent Japanese (reading, writing, speaking) for non-native/local Japanese-speaking candidates (minimum JLPT N3).
  • •For Japanese native candidates, intermediate to business-level English.
Experience:1-2 yearsIT helpdesk
Education:
Skills:Customer serviceTroubleshootingIncident investigationCommunicationAttention to detail
Languages:JapaneseEnglish
Tech Stack:ITSMTicketing systemHelpdesk databaseCRMChat support

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn