Customer Support Representative

Wing Assistant
Nairobi
Workplace: RemoteFull timeUSD 450 - 570 monthlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Written communication","Communication","Calm under pressure","Organizational skills","Ability to learn"]

Be the first point of contact for customers via email, chat, and phone, providing fast, kind, and accurate answers. Handle common billing, account, and document request questions yourself, and escalate more complex issues with clear context to the right team. Resolve urgent problems quickly, keep customers updated on next steps and timelines, and maintain detailed notes for every conversation.

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FursaFursa
Wing Assistant
Wing Assistant
1 month ago

Customer Support Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Be the first point of contact for customers via email, chat, and phone, providing fast, kind, and accurate answers. Handle common billing, account, and document request questions yourself, and escalate more complex issues with clear context to the right team. Resolve urgent problems quickly, keep customers updated on next steps and timelines, and maintain detailed notes for every conversation.
Location: Nairobi
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer customer messages by email, chat, and phone quickly and kindly
  • •Solve common questions independently, including billing, account status, how things work, and document requests
  • •Escalate bigger issues to the right team with clear notes so customers don’t need to repeat themselves
  • •Handle urgent problems fast by knowing who to alert and keeping customers updated until resolved
  • •Tell customers what happens next and when, and keep clear notes on each conversation

Pay and Benefits

Salary: USD 450 - 570 monthly

Key Requirements

  • •2+ years in customer support, customer service, virtual assistance, or BPO
  • •Excellent written English with a clear, warm, fast communication style (most work is writing to customers)
  • •Comfortable working US hours, including some evenings and weekends
  • •Calm and clear under stress, especially during busy periods
  • •Organized and able to learn new support and chat tools; reliable home internet with a backup plan
Experience:2+ years
Skills:Written communicationCommunicationCalm under pressureOrganizational skillsAbility to learn
Languages:English
Tech Stack:EmailChatPhoneFreshdeskZendeskHubSpotIntercom

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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