Account Manager

Delivery Hero
Tunis
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Proactive","Organized","Data-driven"]

Own relationships with Glovo partners by gathering partner insights, improving their experience, and addressing issues to raise the bar. Retain and grow revenue from existing advertisers, meeting monthly and quarterly objectives while forecasting and tracking key account metrics. Analyze partner KPIs to drive MoM growth, and create reports and dashboards that guide operational and commercial improvements in a fast-moving, high-growth environment.

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FursaFursa
Delivery Hero
Delivery Hero
22 hours ago

Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own relationships with Glovo partners by gathering partner insights, improving their experience, and addressing issues to raise the bar. Retain and grow revenue from existing advertisers, meeting monthly and quarterly objectives while forecasting and tracking key account metrics. Analyze partner KPIs to drive MoM growth, and create reports and dashboards that guide operational and commercial improvements in a fast-moving, high-growth environment.
Location: Tunis
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Gather insights from partners to create an improved experience for partners and customers.
  • •Retain and grow revenue/Investments from existing advertisers.
  • •Meet monthly and quarterly objectives; forecast and track key account metrics.
  • •Analyze partners’ main KPIs to ensure business performance and MoM growth.
  • •Prepare reports and dashboards to support operational and commercial improvements.

Pay and Benefits

Perks:Health InsuranceRemote WorkPaid LeaveOnline Therapy

Key Requirements

  • •Bachelor's degree in business, marketing, or sales.
  • •At least 1 year of account management experience.
  • •Excellent communication skills, including proficiency in French and English.
  • •Strong business knowledge and negotiation skills.
  • •Detail-oriented, proactive, organized, autonomous, and data-driven.
Experience:1+ yearsHigh-growth digital startup
Education:Bachelor's in business, marketing, or sales
Skills:CommunicationNegotiationProactiveOrganizedData-driven
Languages:FrenchEnglish
Tech Stack:Office 365Salesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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