Thumbtack

4 months ago

Application Support Analyst II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide application support to end-users globally by owning helpdesk tickets, troubleshooting issues, and maintaining required software components for Thumbtack’s internal tools. Work across teams to improve processes and prevent recurring systemic problems, communicate updates to employees, and identify trends in support needs. Use enterprise systems like Salesforce and Genesys and explore AI tools (Gemini, ChatGPT, Atlassian Rovo) to automate tasks, generate documentation, and streamline application support operations.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Take ownership of global helpdesk tickets.
•Troubleshoot and support users across internal tools and required software components.
•Communicate updates and major changes to global employees.
•Explore and apply AI tools to develop processes, automate manual tasks, and generate documentation.
•Notice trends in support needs and work with the team to improve tools used by global teams.

Key Requirements

•3-5 years of experience working in an enterprise help desk environment.
•Experience with Salesforce Administration.
•Experience with telephony systems (e.g., Genesys).
•Open-minded, critical problem-solving skills.
•Availability to work at least 40 hours per week (following US hours).

Experience:3-5 yearsEnterprise help deskTelephony systemsAI tools

Skills:Problem-solvingCritical thinkingCommunicationAdaptability

Certifications:Salesforce Admin certification

Tech Stack:SalesforceGenesysObserveAIMavenAGIOmni ChannelJira Service ManagementConfluenceGeminiChatGPTAtlassian Rovo

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

4 months ago

Application Support Analyst II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Take ownership of global helpdesk tickets.
•Troubleshoot and support users across internal tools and required software components.
•Communicate updates and major changes to global employees.
•Explore and apply AI tools to develop processes, automate manual tasks, and generate documentation.
•Notice trends in support needs and work with the team to improve tools used by global teams.

Key Requirements

•3-5 years of experience working in an enterprise help desk environment.
•Experience with Salesforce Administration.
•Experience with telephony systems (e.g., Genesys).
•Open-minded, critical problem-solving skills.
•Availability to work at least 40 hours per week (following US hours).

Experience:3-5 yearsEnterprise help deskTelephony systemsAI tools

Skills:Problem-solvingCritical thinkingCommunicationAdaptability

Certifications:Salesforce Admin certification

Tech Stack:SalesforceGenesysObserveAIMavenAGIOmni ChannelJira Service ManagementConfluenceGeminiChatGPTAtlassian Rovo

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn