Search Operations Quality Assurance Associate - Model Data

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringSkills: ["Analytical thinking","Written communication","Attention to detail","Content reasoning","Handling ambiguity"]

Own daily quality assurance for TikTok’s Search-Model Data labeling operations, including inspection, audits of internal systems, error analysis, and root-cause feedback. Monitor agent quality scores and project data, then produce validated reporting for stakeholders. Localize policy guidelines, design training schedules, coordinate go-live readiness with BPO, and deliver process/policy training. Help set up product knowledge tests and analyze results to improve team knowledge.

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FursaFursa
TikTok
TikTok
1 month ago

Search Operations Quality Assurance Associate - Model Data

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own daily quality assurance for TikTok’s Search-Model Data labeling operations, including inspection, audits of internal systems, error analysis, and root-cause feedback. Monitor agent quality scores and project data, then produce validated reporting for stakeholders. Localize policy guidelines, design training schedules, coordinate go-live readiness with BPO, and deliver process/policy training. Help set up product knowledge tests and analyze results to improve team knowledge.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Entry level

Key Responsibilities

  • •Perform daily operational quality inspections, including quality inspection, queue assignment, and escalation handling for labeling projects.
  • •Run daily audits on internal systems, analyze errors, and provide feedback to R&D and Product Manager teams.
  • •Monitor agent quality scores, conduct root cause analysis, and report insights to management.
  • •Track daily project data/output and quality scores, and validate and prepare analysis/reporting for stakeholders/partners.
  • •Localize policy guidelines, design training schedules, coordinate go-live readiness with BPO, deliver training to new joiners, and support product knowledge tests and result analysis.

Key Requirements

  • •Ability to collect, organize, and synthesize information from multiple inputs.
  • •Demonstrated analytical thinking to identify patterns, themes, and key insights, and clearly explain reasoning.
  • •Strong written communication skills to produce structured, logical, context-aware content.
  • •High attention to detail while maintaining awareness of the broader context and objective.
  • •Experience in QA/editorial review/analytical writing or research, and familiarity evaluating AI- or system-generated outputs for quality and relevance.
Skills:Analytical thinkingWritten communicationAttention to detailContent reasoningHandling ambiguity

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn