9 hours ago

Search Operations Quality Assurance Associate - Model Data

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own daily quality assurance for TikTok’s Search-Model Data labeling operations, including inspection, audits of internal systems, error analysis, and root-cause feedback. Monitor agent quality scores and project data, then produce validated reporting for stakeholders. Localize policy guidelines, design training schedules, coordinate go-live readiness with BPO, and deliver process/policy training. Help set up product knowledge tests and analyze results to improve team knowledge.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Entry level

Key Responsibilities

•Perform daily operational quality inspections, including quality inspection, queue assignment, and escalation handling for labeling projects.
•Run daily audits on internal systems, analyze errors, and provide feedback to R&D and Product Manager teams.
•Monitor agent quality scores, conduct root cause analysis, and report insights to management.
•Track daily project data/output and quality scores, and validate and prepare analysis/reporting for stakeholders/partners.
•Localize policy guidelines, design training schedules, coordinate go-live readiness with BPO, deliver training to new joiners, and support product knowledge tests and result analysis.

Key Requirements

•Ability to collect, organize, and synthesize information from multiple inputs.
•Demonstrated analytical thinking to identify patterns, themes, and key insights, and clearly explain reasoning.
•Strong written communication skills to produce structured, logical, context-aware content.
•High attention to detail while maintaining awareness of the broader context and objective.
•Experience in QA/editorial review/analytical writing or research, and familiarity evaluating AI- or system-generated outputs for quality and relevance.

Skills:Analytical thinkingWritten communicationAttention to detailContent reasoningHandling ambiguity

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

9 hours ago

Search Operations Quality Assurance Associate - Model Data

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Entry level

Key Responsibilities

•Perform daily operational quality inspections, including quality inspection, queue assignment, and escalation handling for labeling projects.
•Run daily audits on internal systems, analyze errors, and provide feedback to R&D and Product Manager teams.
•Monitor agent quality scores, conduct root cause analysis, and report insights to management.
•Track daily project data/output and quality scores, and validate and prepare analysis/reporting for stakeholders/partners.
•Localize policy guidelines, design training schedules, coordinate go-live readiness with BPO, deliver training to new joiners, and support product knowledge tests and result analysis.

Key Requirements

•Ability to collect, organize, and synthesize information from multiple inputs.
•Demonstrated analytical thinking to identify patterns, themes, and key insights, and clearly explain reasoning.
•Strong written communication skills to produce structured, logical, context-aware content.
•High attention to detail while maintaining awareness of the broader context and objective.
•Experience in QA/editorial review/analytical writing or research, and familiarity evaluating AI- or system-generated outputs for quality and relevance.

Skills:Analytical thinkingWritten communicationAttention to detailContent reasoningHandling ambiguity

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn