Okta

1 month ago

Manager, Customer Experience Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead a go-to-market technology delivery team focused on Salesforce-centric GTM platforms, driving Agile delivery, stakeholder alignment, and operational excellence to enable Okta's internal GTM operations.

Location: Bellevue, Chicago, San Francisco, Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions.
•Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion.
•Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads.
•Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO).
•Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams.

Experience:3+ yearsSalesforceSaaSPaaSGTMCustomer Support

Education:Bachelor's in Computer ScienceBachelor's degree in Computer Science or a related technical field

Skills:LeadershipCommunicationStakeholder managementAgileMentoring

Languages:English

Tech Stack:Salesforce Service CloudSalesforce Experience CloudSalesforce Marketing CloudSalesforce CommunitiesSalesforceWorkdayNetSuiteAnaplanXactlyBoomi

Company Brief

Okta

Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Okta

1 month ago

Manager, Customer Experience Technology

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Bellevue, Chicago, San Francisco, Washington

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions.
•Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion.
•Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads.
•Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO).
•Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams.

Experience:3+ yearsSalesforceSaaSPaaSGTMCustomer Support

Education:Bachelor's in Computer ScienceBachelor's degree in Computer Science or a related technical field

Skills:LeadershipCommunicationStakeholder managementAgileMentoring

Languages:English

Tech Stack:Salesforce Service CloudSalesforce Experience CloudSalesforce Marketing CloudSalesforce CommunitiesSalesforceWorkdayNetSuiteAnaplanXactlyBoomi

Company Brief

Okta

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn