Senior Automotive Technical (Roadside Assistance Operations) (Ratchathewi, Bangkok, TH, 10400)

Allianz
Bangkok
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Problem-solving","Leadership","Analytical thinking","Process improvement","Training"]

Oversee roadside assistance service operations in Bangkok by consulting on automotive roadside cases, monitoring daily service performance across in-house and external providers, and driving measurable improvements. Evaluate workshop and provider performance against standards, lead process standardisation and service improvement initiatives, and design technical training for staff and partners. Resolve complaints, report on service data, advise stakeholders, and support cost reduction and profitability goals.

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FursaFursa
Allianz
Allianz
19 hours ago

Senior Automotive Technical (Roadside Assistance Operations) (Ratchathewi, Bangkok, TH, 10400)

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Job Summary

Oversee roadside assistance service operations in Bangkok by consulting on automotive roadside cases, monitoring daily service performance across in-house and external providers, and driving measurable improvements. Evaluate workshop and provider performance against standards, lead process standardisation and service improvement initiatives, and design technical training for staff and partners. Resolve complaints, report on service data, advise stakeholders, and support cost reduction and profitability goals.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Consult on and analyse automotive roadside service cases, deciding on service provision for clients.
  • •Monitor daily roadside service operations across company fleet and external service providers.
  • •Evaluate workshop and provider performance vs set standards, identifying gaps and driving measurable improvements.
  • •Design, prepare, and deliver training programmes for service station staff and external providers to improve technical capability and service quality.
  • •Resolve service complaints, summarise service reports, and provide data-driven recommendations to improve network performance.

Pay and Benefits

Perks:Health InsuranceProvident FundAnnual LeaveLearning Budget

Key Requirements

  • •Deep technical knowledge of automotive systems, workshop operations, and service centre management.
  • •Experience from an automotive OEM, dealership, service centre, or after-sales/service centre operations.
  • •Strong analytical skills to interpret service data, identify trends, and drive performance improvements.
  • •Demonstrated leadership ability, including experience supervising workshop teams, service advisors, or provider networks.
  • •Ability to deliver technical training programmes; proficiency in English and Thai (written and spoken).
Experience:Automotive
Education:Bachelor's in automotive engineering; mechanical engineering; or related field
Skills:Problem-solvingLeadershipAnalytical thinkingProcess improvementTraining
Languages:EnglishThai
Tech Stack:Microsoft OfficeData analyticsAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn