TikTok Shop Account Manager - Consumables

TikTok
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Negotiation","Interpersonal skills","Analytical thinking","Collaboration"]

Join TikTok’s operations team to grow the TikTok Shop ecosystem by acquiring and managing top Brazilian business partners in the hardline consumables category. Build partner relationships, negotiate campaign deals, and help partners expand exposure through creator capabilities and collaborative initiatives. Monitor partner service quality using key metrics to improve conversion and customer satisfaction, while using data to identify pain points and prioritize solutions.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop Account Manager - Consumables

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Join TikTok’s operations team to grow the TikTok Shop ecosystem by acquiring and managing top Brazilian business partners in the hardline consumables category. Build partner relationships, negotiate campaign deals, and help partners expand exposure through creator capabilities and collaborative initiatives. Monitor partner service quality using key metrics to improve conversion and customer satisfaction, while using data to identify pain points and prioritize solutions.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and manage Brazilian business partners to start TikTok Shop business for the hardline consumables category.
  • •Build and maintain partner relationships and negotiate campaign-based deals.
  • •Help partners expand exposure via creators or building their own capabilities.
  • •Discover new collaborative opportunities aligned to partners’ short- and long-term plans.
  • •Use data to understand pain points, define business requirements, and prioritize solutions while maintaining partner service quality.

Key Requirements

  • •3+ years of relevant working experience in a client-facing or partnership/account capacity.
  • •Strong interpersonal, communication, negotiation, logical, and analytical skills.
  • •Fluency in English and Portuguese, with strong cross-functional communication and collaboration.
  • •Customer service orientation and experience working with partners/clients.
  • •Ability to thrive in ambiguity and adapt quickly to change.
Experience:3+ yearsSocial commerceInfluencersContent marketing
Skills:CommunicationNegotiationInterpersonal skillsAnalytical thinkingCollaboration
Languages:EnglishPortuguese

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn